Customer Operations Associate: Enterprise Support

PerkinElmer; Sacramento (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

PerkinElmer is seeking an OneSource Customer Operations Associate to manage enterprise-level support activities and coordinate service delivery for designated clients. You will serve as the single point of contact for incidents, collaborate with sales and support teams, and drive proactive support to reduce downtime.

The role emphasizes scheduling, data accuracy in CMMS, and effective communication with service providers to ensure on-time, quality service and potential expansion opportunities.

Qualifications

• Associate Degree with 2+ years in customer service, or a HS diploma with 4+ years in customer service.
• Must have MS Office experience including Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Provide general customer support and escalation as needed.
• Manage service scheduling and processing, including maintenance and CMMS data entry.
• Coordinate with service delivery teams to meet SLA and KPI requirements.
• Communicate program information to service providers and Customers, ensuring timely updates.

Skills

Customer service

Verbal & written communication

Team collaboration

Problem solving

Attention to detail

Open to change

Education

Associate Degree

High School Diploma

Tools

MS Outlook

Microsoft Office

SAP

ServiceMax

Maximo

Job description

PerkinElmer is seeking an OneSource Customer Operations Associate to manage enterprise-level support activities and coordinate service delivery for designated clients. You will serve as the single point of contact for incidents, collaborate with sales and support teams, and drive proactive support to reduce downtime.

The role emphasizes scheduling, data accuracy in CMMS, and effective communication with service providers to ensure on-time, quality service and potential expansion opportunities.