Client Success & Operations Coordinator

The ONE SOURCE Companies

Wallingford (CT)

On-site

USD 45,000 - 60,000

Full time

8 days ago

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Job summary

THE ONE SOURCE Companies seeks a Client Services Coordinator to deliver outstanding service across commercial, residential, retail and healthcare clients. You will analyze work orders, foster client and vendor relationships, review preventive maintenance contracts, and collaborate with client services, field service, project managers and accounting to meet client needs.

Responsibilities include managing client accounts, onboarding contractors, reviewing invoices, analyzing data and producing

Qualifications

Strong ability to communicate, present, and influence credibly and effectively at all levels.
Able to work unsupervised in an office.
Proven ability to manage multiple projects with attention to detail.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communication skills.
High school diploma and 2 years in customer service/hospitality.

Responsibilities

Serve as main point of contact for assigned client accounts, including emergency and afterhour calls.
Understand client needs and preferences, ensuring their expectations are met or exceeded.
Communicate updates and follow up on larger work orders, and address concerns promptly.
Assist in simple client billing and invoicing.
Lead touchpoints with the main contact on a regular basis.
Build and maintain strong, long-lasting relationships through regular communication and exceptional service.