OneSource Customer Operations Specialist

PerkinElmer; California; On-site; USD 48,000 - 72,000; Full time

Job summary

PerkinElmer seeks an experienced OneSource Customer Operations Associate to coordinate enterprise-level support for designated clients and act as the primary point of contact for service incidents. The role involves scheduling maintenance, managing communications, and working with service providers to ensure timely, high-quality delivery.

Candidates should have an Associate Degree or a High School Diploma with substantial customer service experience, strong MS Office skills, and excellent verbal

Qualifications

• Associate Degree and 2+ years of experience in a team-based customer service environment OR High School Diploma with 4+ years of experience.
• Microsoft Office experience, including MS Outlook.
• Excellent verbal and written communications skills.

Responsibilities

• Plan and oversee enterprise-level support and service activities for designated client(s).
• Coordinate resolution of service incidents and escalation of technical issues.
• Collaborate with sales and support groups to demonstrate value of the service offering and identify opportunities for expanded support.
• Refer customers to the correct internal professional to ensure effective escalation and resolution.
• Monitor, respond to customer requests, and schedule regular maintenance and service activities.
• Capture event details in CMMS and communicate program information to service providers.
• Ensure service delivery goals are met and maintain client satisfaction.

Skills

Customer service experience

MS Office

Excellent communication

Teamwork

Education

Associate Degree

High School Diploma

Tools

SAP

ServiceMax

Maximo

Job description

PerkinElmer seeks an experienced OneSource Customer Operations Associate to coordinate enterprise-level support for designated clients and act as the primary point of contact for service incidents. The role involves scheduling maintenance, managing communications, and working with service providers to ensure timely, high-quality delivery.

Candidates should have an Associate Degree or a High School Diploma with substantial customer service experience, strong MS Office skills, and excellent verbal