Customer Operations Associate

Ultimate Staffing; Laguna Hills (CA); On-site; USD 37,000 - 44,000; Full time

Job summary

Ultimate Staffing has partnered with an innovative medical device organization in Laguna Hills, CA to hire a Customer Operations Associate. The role focuses on supporting customer accounts, processing orders and RMAs, onboarding, and coordinating cross-functional operations to deliver world-class service from onboarding through ongoing support.

You will work onsite in Laguna Hills, Monday–Friday, 8:00 AM–5:00 PM, earning $26.50–$32.00 per hour.

Qualifications

• Medical device industry experience required.
• Hands-on RMA experience required.
• Customer service and order processing experience.
• Experience using Salesforce, ERP, CRM, or related systems.
• Excellent communication and problem‑solving skills.
• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks effectively.
• Ownership, follow-through, and ability to work independently when needed.
• Team player with a collaborative mindset and positive attitude.

Responsibilities

• Process customer orders and RMAs (Return Merchandise Authorizations).
• Support customer onboarding and account management activities.
• Coordinate shipments, deliveries, installations, and training schedules.
• Respond to customer inquiries and resolve issues promptly.
• Provide product information and customer support.
• Maintain customer records in Salesforce and other internal systems.
• Partner with multiple internal departments to ensure smooth customer operations.
• Identify opportunities for process improvements and enhanced customer experiences.

Skills

Customer service

Problem solving

Attention to detail

Multi-tasking

Communication

Independent work

Tools

Salesforce

ERP/CRM systems

Microsoft Office

Job description

Are you passionate about delivering an exceptional customer experience and thrive in a fast-paced, team-oriented environment? We're partnering with an innovative medical device organization in Laguna Hills seeking a Customer Operations Associate to support customer accounts, order processing, RMAs, and cross-functional operations activities. This role plays a key part in ensuring customers receive world-class service from onboarding through ongoing support.

What You’ll Do

Laguna Hills, CA (100% Onsite)
$26.50 - $32.00/hour
Monday-Friday | 8:00 AM-5:00 PM

• Process customer orders and RMAs (Return Merchandise Authorizations)
• Support customer onboarding and account management activities
• Coordinate shipments, deliveries, installations, and training schedules
• Respond to customer inquiries and resolve issues promptly
• Provide product information and customer support
• Maintain customer records in Salesforce and other internal systems
• Partner with multiple internal departments to ensure smooth customer operations
• Identify opportunities for process improvements and enhanced customer experiences

What We’re Looking For

• Medical device industry experience required
• Hands‑on RMA experience required
• Customer service and order processing experience
• Experience using Salesforce, ERP, CRM, or related business systems
• Excellent communication and problem‑solving skills
• Strong attention to detail and accuracy
• Ability to prioritize and manage multiple tasks effectively
• Someone who takes ownership, follows through, and works independently when needed
• Team player with a collaborative mindset and positive attitude

Why This Opportunity Stands Out

• Collaborative, supportive team environment
• Opportunity to contribute ideas and improve processes
• High-impact role supporting customers and internal operations
• Stable, growing medical device industry
• Culture that values accountability, initiative, and teamwork

Preferred Background

• 2+ years of customer service, customer operations, order management, sales support, or coordinator experience
• Medical device, healthcare, or technical product industry experience
• Strong Microsoft Office and Salesforce skills
• Ability to adapt quickly and solve problems in a fast-moving environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.