Customer Operations Administrative Specialist

Trinity Structural Towers; Saginaw (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations. The role provides administrative project support to relieve managers of duties; responsibilities include data entry and reporting on research results.

Interacts with personnel at all levels and may handle confidential tasks. You will load instructions, manage records, update production tracking systems, pull approvals, and assist with invoicing to meet monthly goals.

Qualifications

• High School diploma preferred with 2-4 years of related experience.
• Must be highly proficient with MS Office Professional Suite (i.e. Outlook, Excel, Word, and PowerPoint).
• Strong interpersonal and customer service abilities.
• Must be detail oriented, highly organized, and able to work in a fast-paced environment.
• Possesses excellent grammar, verbal and written communication skills.
• Proficient with time management and meeting deadlines.

Responsibilities

• Load work instructions into the information centers and maintain paper and electronic records.
• Update RailCarRX and TAS production tracking systems.
• Pull customer approvals, shopping instructions, and scopes of work from TAS.
• Update car component information in Railinc.
• Backup to certificate entry in Metal Trace.
• Create folders for inbound railcars and submit Bills of Lading for outbound railcars.
• Obtain customer approval and invoice finished product to meet monthly goals.
• Additional duties as assigned.

Skills

MS Office Proficient

Customer service

Communication

Time management

Education

High School diploma preferred

Tools

RailCarRX

TAS

Metal Trace

Job description

Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations. The role provides administrative project support to relieve managers of duties; responsibilities include data entry and reporting on research results.

Interacts with personnel at all levels and may handle confidential tasks. You will load instructions, manage records, update production tracking systems, pull approvals, and assist with invoicing to meet monthly goals.