Customer Service Administrator

Trinity Structural Towers; Saginaw (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations. The role provides administrative project support to relieve managers of duties; responsibilities include data entry and reporting on research results.

Interacts with personnel at all levels and may handle confidential tasks. You will load instructions, manage records, update production tracking systems, pull approvals, and assist with invoicing to meet monthly goals.

Qualifications

• High School diploma preferred with 2-4 years of related experience.
• Must be highly proficient with MS Office Professional Suite (i.e. Outlook, Excel, Word, and PowerPoint).
• Strong interpersonal and customer service abilities.
• Must be detail oriented, highly organized, and able to work in a fast-paced environment.
• Possesses excellent grammar, verbal and written communication skills.
• Proficient with time management and meeting deadlines.

Responsibilities

• Load work instructions into the information centers and maintain paper and electronic records.
• Update RailCarRX and TAS production tracking systems.
• Pull customer approvals, shopping instructions, and scopes of work from TAS.
• Update car component information in Railinc.
• Backup to certificate entry in Metal Trace.
• Create folders for inbound railcars and submit Bills of Lading for outbound railcars.
• Obtain customer approval and invoice finished product to meet monthly goals.
• Additional duties as assigned.

Skills

MS Office Proficient

Customer service

Communication

Time management

Education

High School diploma preferred

Tools

RailCarRX

TAS

Metal Trace

Job description

Delivering Goods For The Good Of All™ - TrinityRail

While _TrinityRail_ has built one of the broadest and deepest railcar platforms in the world, it’s what’s inside our cars that counts. We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. “Delivering Goods For The Good Of All” is why we proudly come to work each day, and this is why our company exists. This is our purpose._TrinityRail_ provides- Railcar Manufacturing: https://www.trinityrail.com/products/- Railcar Leasing Solutions: https://www.trinityrail.com/leasing/- Railcar Maintenance & Parts: https://www.trinityrail.com/maintenance/- Fleet Management Services: https://www.trinityrail.com/fleet-management/For more information, visit us at trinityrail.com.Learn more about Trinsight®: https://www.trinityrail.com/trinsight/Trinsight is _TrinityRail_ 's cloud-based platform purpose-built to bring your fleet into focus, allowing you to transform and streamline your supply chain with real-time tracking, analysis and management features that modern logistics demandsVideo tranFor decades, _TrinityRail_ has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts. And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling. TrinityRail is proud to

Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations. We provide a complete array of railcar maintenance services.

The Administrative Assistant provides administrative project or process support to relieve and assist department/plant managers or staff of administrative details and duties. Responsibilities may include general department duties such as data entry, and executing and reporting on research and data analysis projects. Interacts with company personnel at all organizational levels. May be required to perform duties of a critical or confidential nature.

What you will do:

• Load work instructions into the information centers and maintain paper and electronic records.
• Update RailCarRX and TAS production tracking systems.
• Pull customer approvals, shopping instructions, and scopes of work from TAS.
• Update car component information in Railinc.
• Backup to certificate entry in Metal Trace.
• Create folders for inbound railcars and submit Bills of Lading for outbound railcars.
• Obtain customer approval and invoice finished product to meet monthly goals.
• Additional duties as assigned.

What you will need:

• High School diploma preferred with 2-4 years of related experience.
• Must be highly proficient with MS Office Professional Suite (i.e. Outlook, Excel, Word, and PowerPoint).
• Strong interpersonal and customer service abilities.
• Must be detail oriented, highly organized, and able to work in a fast-paced environment.
• Possesses excellent grammar, verbal and written communication skills.
• Proficient with time management and meeting deadlines.

EOE

Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.

View the following posters by clicking the links below:

Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

View the following poster by clicking the link below:

Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] . This email address should only be used for accommodations and not general inquiries or resume submittals.

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