Customer Service Administrator

Trinity Industries; Saginaw (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Trinity Industries, Inc. is seeking an Administrative Assistant, Customer Service Operations to provide administrative project and process support across departments. Responsibilities include data entry, reporting on research projects, and maintaining records within information centers and systems.

The role requires high attention to detail, strong MS Office proficiency, and excellent communication. You will interact with personnel at all levels to ensure timely processing and coordination of

Qualifications

• High School diploma preferred with 2-4 years of related experience.
• Must be highly proficient with MS Office Professional Suite (Outlook, Excel, Word, PowerPoint).
• Strong interpersonal and customer service abilities.
• Must be detail oriented, highly organized, and able to work in a fast-paced environment.
• Possesses excellent grammar, verbal and written communication skills.
• Proficient with time management and meeting deadlines.

Responsibilities

• Load work instructions into the information centers and maintain paper and electronic records.
• Update RailCarRX and TAS production tracking systems.
• Pull customer approvals, shopping instructions, and scopes of work from TAS.
• Update car component information in Railinc.
• Backup to certificate entry in Metal Trace.
• Create folders for inbound railcars and submit Bills of Lading for outbound railcars.
• Obtain customer approval and invoice finished product to meet monthly goals.
• Additional duties as assigned.

Skills

MS Office

Outlook

Excel

Word

PowerPoint

Interpersonal skills

Customer service

Detail oriented

Education

High School diploma

Job description

Job Description - Customer Service Administrator (2600766)

Job Description

Customer Service Administrator - ( 2600766 )

Description

Trinity Industries, Inc. is hiring for an Administrative Assistant, Customer Service Operations. We provide a complete array of railcar maintenance services.

The Administrative Assistant provides administrative project or process support to relieve and assist department/plant managers or staff of administrative details and duties. Responsibilities may include general department duties such as data entry, and executing and reporting on research and data analysis projects. Interacts with company personnel at all organizational levels. May be required to perform duties of a critical or confidential nature.

What you will do:

• Load work instructions into the information centers and maintain paper and electronic records.
• Update RailCarRX and TAS production tracking systems.
• Pull customer approvals, shopping instructions, and scopes of work from TAS.
• Update car component information in Railinc.
• Backup to certificate entry in Metal Trace.
• Create folders for inbound railcars and submit Bills of Lading for outbound railcars.
• Obtain customer approval and invoice finished product to meet monthly goals.
• Additional duties as assigned.

Qualifications

What you will need:

• High School diploma preferred with 2-4 years of related experience.
• Must be highly proficient with MS Office Professional Suite (i.e. Outlook, Excel, Word, and PowerPoint).
• Strong interpersonal and customer service abilities.
• Must be detail oriented, highly organized, and able to work in a fast-paced environment.
• Possesses excellent grammar, verbal and written communication skills.
• Proficient with time management and meeting deadlines.