Customer Care & Administrative Assistant

IPME; Cartersville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

IPME is seeking a Customer Service Representative / Administrative Assistant to provide courteous service to TruAxis customers and support day-to-day office operations. This role handles inquiries, maintains records, and helps keep the office organized and efficient.

Responsibilities include answering calls, resolving issues, documenting interactions, and drafting communications, while supporting supply management and overall office tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate’s degree or relevant coursework is a plus.
• Excellent telephone etiquette and professional verbal skills; communicate clearly with customers.
• Strong written communication; produce accurate, professional correspondence.
• Proficient in Microsoft Office; create documents, manage email, navigate standard software.
• Strong organizational skills and attention to detail; precise data entry and record keeping.

Responsibilities

• Answer inbound calls promptly and professionally; greet customers and respond to emails.
• Listen to concerns, identify needs, provide accurate information, and resolve issues; escalate when needed.
• Document interactions and transactions accurately in company systems; keep records up to date.
• Perform general clerical duties: data entry, filing, scanning, and maintain organized records.
• Draft, proofread, format, and distribute professional communications.
• Monitor office supply levels and coordinate reorders to keep operations running.
• Maintain a clean, organized office environment, including workstations and common areas.
• Assist management and team with daily tasks and special projects.

Skills

Phone etiquette

Written communication

Microsoft Office

Data entry

Organizational skills

Multitasking

Education

High school diploma or GED

Associate’s degree or admin coursework

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

IPME is seeking a Customer Service Representative / Administrative Assistant to provide courteous service to TruAxis customers and support day-to-day office operations. This role handles inquiries, maintains records, and helps keep the office organized and efficient.

Responsibilities include answering calls, resolving issues, documenting interactions, and drafting communications, while supporting supply management and overall office tasks in a fast-paced environment.