Customer Onboarding Specialist

Platinum Coastal Group; Union City (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level onboarding associate for an on-site role in New Jersey. You will warmly welcome new customers, explain the onboarding steps, and guide them through initial services with a focus on clear communication and timely follow-up.

The role involves regular face-to-face interaction, coordinating internal support, and ensuring a smooth transition for customers, partners, and participants. Training will be provided, and a professional demeanor is essential.

Qualifications

• Entry-level candidate with strong people skills and willingness to learn.
• Experience in customer-facing roles helpful but not required.
• Good communication and professional demeanor needed.

Responsibilities

• Welcome new customers and explain the onboarding process
• Guide customers through initial steps or services
• Answer questions and coordinate internal support
• Follow up to ensure a smooth transition

Skills

entry-level

customer

customer service

Job description

Why the role exists:

This entry-level position helps new customers get started successfully through guided introductions, setup support, and relationship building.

This is active, relationship-oriented work.

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

• Welcome new customers and explain the onboarding process
• Guide customers through initial steps or services
• Answer questions and coordinate internal support
• Follow up to ensure a smooth transition

Success in the role:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: entry-level,customer,customer service