Customer Onboarding Specialist

Stadium Scene; Union City (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Stadium Scene in Union City, NJ is seeking an entry-level Customer Onboarding Associate to welcome new customers, explain the onboarding process, and guide them through initial steps in person. You will answer questions, coordinate internal support, and follow up to ensure a smooth transition, with a personable, dependable approach and strong communication in a fast-moving environment.

This on-site role emphasizes relationship-building with customers, clients, and partners, offering an

Qualifications

• This is an entry-level role focused on guiding new customers through onboarding.
• Comfortable engaging with customers in person and in a fast-moving environment.
• Excellent interpersonal and communication skills are required.

Responsibilities

• Welcome new customers and explain onboarding steps
• Guide customers through initial steps or services
• Answer questions and coordinate internal support
• Follow up to ensure a smooth transition

Skills

People skills

Communication

Customer service

Organizational skills

Coachable

Professional demeanor

Job description

Why the role exists:

This entry-level position helps new customers get started successfully through guided introductions, setup support, and relationship building.

This is active, relationship-oriented work.

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

• Welcome new customers and explain the onboarding process
• Guide customers through initial steps or services
• Answer questions and coordinate internal support
• Follow up to ensure a smooth transition

Success in the role:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.