Onboarding Intern

Enel North America Inc.; Andover (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with match

Generous PTO

Paid leave programs

Mentorship by senior leaders

Career growth opportunities

Job summary

Enel X, a leading provider of Demand Response (DR) solutions, is seeking a paid internship/co-op on the Customer Onboarding team in Andover. This role supports enrolling new customers in DR, improving onboarding, and communicating program details to customers.

January 2027 to June 2027. The intern will assist with CRM data entry, reporting, and delivering program guidance to customers, while learning Enel X processes and energy management concepts.

Qualifications

• Students actively enrolled in an accredited college or university.
• Inquisitive and thorough with strong attention to detail.
• Strong written and verbal communication skills; previous customer service skills are a plus.
• Proficiency with Microsoft Office programs (esp. Excel, Visio, PPT)

Responsibilities

• Contribute to important projects assigned by a Senior Project Manager.
• Update and report critical information about new customer projects.
• Learn and be able to explain general program rules and nuances to demand response customers.
• Assist Project Managers with ad hoc reporting, customer outreach, CRM (Salesforce) data-entry, etc.

Skills

Attention to detail

Customer service

Written communication

Education

Enrolled student (college/university)

Tools

Salesforce

Microsoft Excel

Job description

Description and Requirements

Enel X, a leading provider of Demand Response (DR) solutions, is looking for an intern to join the Customer Operations Group. The mission of the Customer Onboarding team is to prepare & support commercial and industrial clients toward successful participation in demand response while delivering excellent customer service. The team manages each new client's experience from the point of sale, through the customer's first demand response dispatch. This includes customer education and facilitation of energy monitoring installation and setup This full-time, paid internship/Co-op will run from January 2027 - June 2027.

Interns on the Customer Onboarding Team support activities of enrolling new customers in demand response, improving the onboarding process, and communicating program details, expectations, and onboarding requirements to customers, as well as helping ensure the readiness of existing customers.

The ideal candidate will have a strong desire to become versed in demand response markets and Enel X process & operational protocols.

What you will do

Responsibilities, include, but not limited to:

• Contribute to important projects assigned by a Senior Project Manager
• Update and report critical information about new customer projects
• Learn and be able to explain general program rules and nuances to demand response customers.
• Assist Project Managers with ad hoc reporting, customer outreach, CRM (Salesforce) data-entry, etc.

Process improvement

• Become adept at navigating, reporting and bulk updating in CRM (Salesforce).
• Increase operational efficiency by creating new tools & optimizing existing processes.
• Learn to recognize inconsistencies or redundancies across processes and identify opportunities for standardization.

What you will bring

Qualifications

• Students actively enrolled in an accredited college or university
• Inquisitive and thorough with strong attention to detail
• Keen problem-solving / growth mindset
• Strong written and verbal communication skills; previous customer service skills are a plus
• Proficiency with Microsoft Office programs (esp. Excel, Visio, PPT)

Preferred Qualifications

• Strong analytical skills and ability to manipulate vast data sets
• Prior experience with CRM software, esp. Salesforce CRM
• Prior experience with Excel Visual Basic.
• Courses relating to energy management or energy systems

Why join us?

The pay for this position is $22/hr. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education, and internal equity. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.

Benefits are effective as of day one!

Some additional perks to working with Enel North America include:

• 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
• Paid leave programs
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.
• The opportunity to work for one of the world's most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.

An employee's eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.

Diversity, Equity, Inclusion, and the Selection Process

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility - If you require accessibility assistance applying for open positions please contact .

We are looking for individuals who embody our values: trust, respect, innovation, proactivity, and flexibility.

Who we are

Enel North America:

Enel North America is a proven renewables leader delivering clean, flexible and sustainable energy solutions.

As part of the Enel Group, we develop, build, own and operate renewable power plants and demand response solutions, with over 11 gigawatts (GW) of installed wind and solar capacity, over 1 GW of energy storage and nearly 5 GW of demand response in the US and Canada.

For nearly 25 years, we've reliably powered modern life and driven climate action with our people, partners and communities by putting sustainability at the center of everything we do. Enel is a top-five industry leader for clean power capacity in the US, demand response in North America and utility-scale battery storage in Texas.

We are a smart and passionate team working together to build the Enel North America that we want for the long-term - one that is founded on strong financial, social and environmental values. Being on our team means being part of lasting progress to create a thriving and more sustainable world for our climate and communities. It means valuing safety, trust, innovation, proactivity, flexibility and respect in all we do. Our vision is ambitious, and we'll get there together.

Enel Spa

Enel is a multinational power company and a leading integrated player in the global power and renewables markets, present in 27 countries worldwide.

At global level, it is the largest renewable player, the foremost electricity distribution network player by number of grid customers served and the biggest retail operator by customer base.

Enel generates electricity with approximately 93 GW of total capacity. Enel Green Power, the Group's renewables arm, has a total capacity of approximately 68 GW and a generation mix that includes wind, solar, geothermal, and hydroelectric power, as well as energy storage facilities, installed in Europe, the Americas, Africa, Asia, and Oceania.

Enel Grids, the Group's global business line dedicated to the management of the electricity distribution service worldwide, delivers electricity through a network of 1.9 million kilometers with more than 69 million end users connected to its distribution grids. Enel Commercial is the Group's arm dedicated to customers around the world with the aim of effectively providing products and services based on their energy needs and encouraging them towards a more conscious and sustainable use of energy. It provides electricity, gas and integrated services to more than 29 million customers globally including households, enterprises, industries and public administrations. In addition, it offers flexibility services aggregating 10.2 GW and has over 34,000 owned public charging points for electric mobility.

Curious about us? Discover more at www.enel.com