Customer-Obsessed Retail Sales Leader

KIRKLAND; Walker (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader in Walker, MI to drive exceptional customer experiences both in-store and online. You will model the brand, coach the team, and ensure execution of store business plans with a strong focus on selling behaviors and customer engagement.

You will lead by example, manage MOD duties, and support inventory, promotions, and loyalty education while upholding Kirkland’s Home Values. Weekend and evening availability is required.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work weekends, holidays, and evenings.
• Ability to work a flexible schedule to meet the business needs of the store.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Read and respond to customer cues to create an exceptional in-store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment.
• Support the company by being a brand ambassador, treating customers and co-workers with respect.
• Lead by example and ensure adherence to company policies and procedures.
• Perform Manager on Duty (MOD) responsibilities such as opening/closing, supervision, and tasks like figure eights.
• Assist in freight processing and maintain an organized stockroom, accuracy of inventory levels.
• Champion Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Perform other duties as needed.

Skills

Communication

Leadership

Customer Selling

Teamwork

Adaptability

Cash Handling

Reading/Interpreting Manuals

Schedule Flexibility

Education

High School Diploma or GED; college preferred

Job description

Kirkland’s is seeking a Sales Leader in Walker, MI to drive exceptional customer experiences both in-store and online. You will model the brand, coach the team, and ensure execution of store business plans with a strong focus on selling behaviors and customer engagement.

You will lead by example, manage MOD duties, and support inventory, promotions, and loyalty education while upholding Kirkland’s Home Values. Weekend and evening availability is required.