Customer-Obsessed Retail Sales Leader

The Brand House Collective; Lake Elsinore (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader in Lake Elsinore, CA to drive customer-focused sales in-store and online. You will model excellent customer service, mentor a team, and ensure execution of store business plans with strong product knowledge and visual presentation.

The role requires a high level of comfort in building rapport with customers and team members, promoting loyalty programs, promotions, and merchandise assortment to maximize sales. Weekend, holiday, and evening shifts are expected.

Qualifications

• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Ability to work weekends, holidays, and evenings.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Retail management

Customer selling

Communication skills

Team leadership

Education

High School Diploma or GED

Job description

Kirkland’s is seeking a Sales Leader in Lake Elsinore, CA to drive customer-focused sales in-store and online. You will model excellent customer service, mentor a team, and ensure execution of store business plans with strong product knowledge and visual presentation.

The role requires a high level of comfort in building rapport with customers and team members, promoting loyalty programs, promotions, and merchandise assortment to maximize sales. Weekend, holiday, and evening shifts are expected.