Customer-Obsessed Retail Sales Leader

The Brand House Collective; Clarksville (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland’s Home in Clarksville, IN is seeking a Sales Leader to drive exceptional customer experiences and maximize store sales. You will lead in-store and online selling, coach a team, and ensure brand standards in visual presentation and product knowledge.

You will model customer-centric behavior, mentor staff, and execute store plans in collaboration with the Store Manager, handling duties as MOD and ensuring efficient operations across the sales floor and stockroom.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to ascend/descend a ladder and stock products as needed.
• Must be able to stand and move around the store for prolonged periods to greet and assist customers.
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• Perform other duties as needed

Skills

Strong communications skills

Customer selling experience

Retail management

Team leadership

Interpersonal savvy

Flexible scheduling

POS system operation

Valid Driver license

Education

High School Diploma or GED; college preferred

Tools

POS system

Job description

Kirkland’s Home in Clarksville, IN is seeking a Sales Leader to drive exceptional customer experiences and maximize store sales. You will lead in-store and online selling, coach a team, and ensure brand standards in visual presentation and product knowledge.

You will model customer-centric behavior, mentor staff, and execute store plans in collaboration with the Store Manager, handling duties as MOD and ensuring efficient operations across the sales floor and stockroom.