Retail Sales Leader: Customer-Obsessed & Team Coach

The Brand House Collective; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Kirkland's in Indianapolis is seeking a Sales Leader who is customer-obsessed and product-savvy to guide the team in delivering exceptional shopping experiences both in-store and online. You will champion brand standards, coach staff, and drive sales through effective presentations and customer engagement.

The role requires strong communication, management experience in retail, and flexibility to work weekends and evenings.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Ability to communicate effectively in writing and verbally.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Flexible schedule to meet store needs.
• Ability to work independently or as part of a team.
• Able to ascend/descend a ladder for stocking and banners.
• Stand and move around the store for extended periods.
• Frequent communication with customers in person, electronically, and by phone.
• Ability to move merchandise, 50 pounds or more.
• Operate POS system, registers and handheld devices efficiently.

Responsibilities

• Leads, supports and values customer selling in store and online experiences.
• Leads a customer-obsessed culture favoring proactive greeting and engagement.
• Understands role in sales growth and store profitability.
• Reads cues and responds to customers for an exceptional in-store experience.
• Educates customers on loyalty programs, promotions, and merchandise.
• Represents the brand by treating customers and coworkers with respect.
• Leads by example and enforces company policies and procedures.
• Executes Manager on Duty (MOD) responsibilities including opening/closing, supervision, and tasks.
• Assists in freight processing, stockroom organization, and inventory accuracy.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Skills

Customer selling

Store leadership

Communication skills

Team supervision

Education

High school diploma or GED

College preferred

Tools

POS system

Handheld devices

Job description

Kirkland's in Indianapolis is seeking a Sales Leader who is customer-obsessed and product-savvy to guide the team in delivering exceptional shopping experiences both in-store and online. You will champion brand standards, coach staff, and drive sales through effective presentations and customer engagement.

The role requires strong communication, management experience in retail, and flexibility to work weekends and evenings.