Customer-Obsessed Retail Associate

Houchens-Food-Group,-Inc.; Franklin (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Houchens Ace Hardware is seeking a friendly, customer-focused Floor Associate to help customers, stock shelves, and keep departments clean and inviting in our Franklin store.

You will unload trucks, respond to shoppers' questions, promote Ace Rewards, and work with a team to meet daily goals. This role requires flexibility, strong communication, and the ability to move merchandise safely.

Qualifications

• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly and attentive customer service
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred

Responsibilities

• Help unload incoming trucks and put away merchandise (as arranged by management).
• Maintain your assigned department: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude.
• Cooperate with others and work well as part of a retail team, e.g., participate in daily huddle meetings.
• Remove promotional bin tags from displays and price tags as required following sales events.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items; coordinate with floor/ store management.
• Watch for shoplifters and take action per policy; provide excellent customer service.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• Promote the Ace Rewards program to all customers and explain the Ace Helpful Promise.

Skills

Customer service

Communication

Teamwork

Attention to detail

Attendance

Bilingual Spanish

Job description

Houchens Ace Hardware is seeking a friendly, customer-focused Floor Associate to help customers, stock shelves, and keep departments clean and inviting in our Franklin store.

You will unload trucks, respond to shoppers' questions, promote Ace Rewards, and work with a team to meet daily goals. This role requires flexibility, strong communication, and the ability to move merchandise safely.