Customer-Obsessed Retail Sales Associate

Houchens-Food-Group-Inc; Scottsville (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

Houchens Ace Hardware seeks a Floor Associate to engage customers, determine needs, and deliver the Amaze Every Customer Every Time standard. You will work across departments and help maintain a clean, organized, and fully stocked store.

Responsibilities include unloading trucks, stocking displays, processing pricing and promotions, assisting customers with inquiries, and supporting team goals. Flexible shift, evenings, weekends and holidays may be required; strong communication and a friendly

Qualifications

• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly and attentive customer service.
• Strong organizational skills with a passion for details.
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

• Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.

Skills

Customer service

Team player

Communication

Flexibility

Bilingual Spanish

Job description

Houchens Ace Hardware seeks a Floor Associate to engage customers, determine needs, and deliver the Amaze Every Customer Every Time standard. You will work across departments and help maintain a clean, organized, and fully stocked store.

Responsibilities include unloading trucks, stocking displays, processing pricing and promotions, assisting customers with inquiries, and supporting team goals. Flexible shift, evenings, weekends and holidays may be required; strong communication and a friendly