Customer-First Retail Sales Associate

Houchens-Food-Group,-Inc.; Middlesborough (KY); On-site; USD 24,000 - 32,000; Full time

Job summary

Houchens Ace Hardware in Middlesborough, KY is seeking a motivated floor associate to engage customers, unload trucks, stock shelves and maintain a clean, organized department. You will greet customers, answer questions, promote Ace Rewards and help shoppers find exactly what they need.

This role requires teamwork, reliability, and flexibility, including evenings, weekends and holidays. You will participate in daily huddles, support multiple departments as needed, and help ensure a fast,

Qualifications

• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly and attentive customer service.
• Strong organizational skills with a passion for details.
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

• Help unload incoming trucks and put away merchandise (as arranged by management).
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude.
• Cooperate with others and work well as part of a retail team, participate in daily huddle meetings and share ideas for improvement.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed and watch end caps and side wings.
• Assist Customers with simple complaints/concerns; get a manager involved as needed.
• Promote the Ace Rewards program to all customers and describe the Ace Helpful Promise(s).
• Maintain awareness of all promotions and advertisement to inform customers about sales.

Skills

Customer service

Team player

Attendance reliability

Bilingual Spanish

Job description

Houchens Ace Hardware in Middlesborough, KY is seeking a motivated floor associate to engage customers, unload trucks, stock shelves and maintain a clean, organized department. You will greet customers, answer questions, promote Ace Rewards and help shoppers find exactly what they need.

This role requires teamwork, reliability, and flexibility, including evenings, weekends and holidays. You will participate in daily huddles, support multiple departments as needed, and help ensure a fast,