Retail Customer Experience Specialist

Houchens Food Group; Middlesborough (KY); On-site; USD 16,531 - 22,041; Full time

Job summary

Houchens Food Group is seeking a Floor Associate for its Ace Hardware division. You will engage customers, determine needs, and provide friendly, helpful service while keeping sections clean, stocked, and well-organized.

The role requires flexible availability, strong teamwork, and a proactive attitude to support store goals and promotions. Bilingual Spanish is strongly preferred and attendance is essential.

Qualifications

• Professional communication with customers and team members.
• Prompt, friendly and attentive customer service.
• Strong organizational skills with attention to detail.
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• Knowledge of various departments is desirable.
• Regular and prompt attendance required.
• Availability including evenings, weekends and holidays.
• Bilingual Spanish skills preferred.

Responsibilities

• Help unload incoming trucks and put away merchandise, keep department clean and stocked.
• Execute daily operational goals with urgency and attention to detail.
• Work well as part of a retail team and participate in daily huddles.
• Remove promotional bin tags and price tags as required after events.
• Restock merchandise displays and monitor end caps and side wings.
• Assist customers with large/heavy items and provide needed information.

Skills

Customer service

Team player

Communication

Organization

Attendance

Flexible availability

Bilingual Spanish

Job description

Houchens Food Group is seeking a Floor Associate for its Ace Hardware division. You will engage customers, determine needs, and provide friendly, helpful service while keeping sections clean, stocked, and well-organized.

The role requires flexible availability, strong teamwork, and a proactive attitude to support store goals and promotions. Bilingual Spanish is strongly preferred and attendance is essential.