Customer Master Data Analyst – Oracle & Analysis

Ricoh USA, Inc.; Duluth (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401K

Health Savings Account

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking an Associate Analyst, Customer Administration to support National Coding and Customer Master data using Oracle Item Master/Configurator modules.

You will validate, organize, and prepare data for electronic updates, ensuring data integrity and understanding business impacts. The role emphasizes learning the software, collaborating across departments, and applying analytical skills to identify errors and drive improvements.

Qualifications

• Advanced Microsoft Access, Excel, and Oracle skills required.
• Industry knowledge helpful.
• Problem-solving and advanced analytical skills required.
• Strong teamwork skills required.

Responsibilities

• Takes ownership of learning the software, systems, and processes necessary to support all National Coding and Customer Master team efforts.
• Collaborates cross-functionally with others as part of a problem-solving team dynamic.
• Develops skills and procedures for the use of systems and software to efficiently perform job duties.
• Works with employees and leadership across all business areas to obtain information that supports and places focus on accurate National Coding and Customer Master data.
• Uses analytical and process logic skills in the review of coding data, correcting processes and ensuring data accuracy.
• Performs analysis on all systems within National Coding or Customer Master, identifying areas of concern, possible corrective actions, and the impact of solutions on other business units.
• Applies documented processes to ensure project tasks are performed efficiently.
• Provides project management support and assists in the analysis, planning, and execution of plans within cross-functional short- and long-term projects.
• Processes daily reports in a timely manner for use by all National Coding and Customer Master team members.
• Ensures a focus on customer satisfaction and that the customer is integrated into all processes, decisions, and solutions.
• Assists the Manager in supporting the team mission.
• Performs other duties as assigned by the Manager.

Skills

Access

Excel

Oracle skills

Problem-solving

Teamwork

Education

Four-year college degree preferred or equivalent work experience

Tools

Oracle Configurator

Job description

Ricoh USA, Inc. is seeking an Associate Analyst, Customer Administration to support National Coding and Customer Master data using Oracle Item Master/Configurator modules.

You will validate, organize, and prepare data for electronic updates, ensuring data integrity and understanding business impacts. The role emphasizes learning the software, collaborating across departments, and applying analytical skills to identify errors and drive improvements.