Manager I, Operations Support

Ricoh USA, Inc.; Duluth (GA); On-site; USD 80,000 - 85,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Manager I, Operations Support in Duluth, GA to oversee a team of analysts supporting Operations Administration. The role guides and mentors staff to meet daily, weekly, and monthly goals, improving customer satisfaction via employee productivity in a positive work environment.

The Manager will supervise on-site and off-site staff, ensuring adherence to corporate policies and operating within established SLAs and metrics. Strong Oracle data management is required.

Responsibilities

• Guides team responsible for maintenance of Ricoh's data within Oracle and other systems.
• Ensures work adheres to company policies and procedures.
• Supports departmental goals through participation and example.
• Ensures tools within guidelines are available for productive work environment.
• Supports analysis for projects, data cleansing, and system enhancements.
• Supports the operational reporting and analysis team.
• Controls department budget and cost of temporary staffing.
• Provides departmental statistics and other reports.
• Adheres to travel policies and expense guidelines.
• Manages daily changes to Ricoh's databases in compliance with Ricoh standards.
• Helps establish and administer database.

Job description

Job Description

Manager I, Operations Support

$80,300 - $85,000 per year

POSITION PROFILE

Oversees a team of analysts supporting specific functions within the Operations Support group of Customer Administration. The Manager will guide, support, and mentor individuals to achieve daily, weekly, and monthly goals that support the business and drive revenue.

The Manager will support customer satisfaction through increased employee satisfaction and productivity in a positive work environment. Manages employees both on-site and off-site and ensures adherence to corporate and departmental company policies.

Manages the department within established metrics and service-level agreements. Manages all projects and provides analysis on their impact throughout the organization as it relates to Oracle systems.

Job Duties And Responsibilities

• Guides the team responsible for the maintenance of Ricoh's data within Oracle and other systems.
• Ensures work being performed adheres to established company policies and procedures.
• Supports departmental goals and objectives through participation and example.
• Ensures all tools available within company guidelines are readily available to staff to provide the most productive work environment possible.
• Supports analysis for projects, data cleansing, and system enhancements.
• Supports the operational reporting and analysis team.
• Controls department budget and cost of temporary staffing.
• Provides departmental statistics and other reports.
• Adheres to travel policies and other expense guidelines.
• Manages daily changes to Ricoh's various databases in compliance with Ricoh standards.
• Helps establish and administer database