Associate Analyst, Customer Admin

Ricoh USA, Inc.; Duluth (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401K

Health Savings Account

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking an Associate Analyst, Customer Administration to support National Coding and Customer Master data using Oracle Item Master/Configurator modules.

You will validate, organize, and prepare data for electronic updates, ensuring data integrity and understanding business impacts. The role emphasizes learning the software, collaborating across departments, and applying analytical skills to identify errors and drive improvements.

Qualifications

• Advanced Microsoft Access, Excel, and Oracle skills required.
• Industry knowledge helpful.
• Problem-solving and advanced analytical skills required.
• Strong teamwork skills required.

Responsibilities

• Takes ownership of learning the software, systems, and processes necessary to support all National Coding and Customer Master team efforts.
• Collaborates cross-functionally with others as part of a problem-solving team dynamic.
• Develops skills and procedures for the use of systems and software to efficiently perform job duties.
• Works with employees and leadership across all business areas to obtain information that supports and places focus on accurate National Coding and Customer Master data.
• Uses analytical and process logic skills in the review of coding data, correcting processes and ensuring data accuracy.
• Performs analysis on all systems within National Coding or Customer Master, identifying areas of concern, possible corrective actions, and the impact of solutions on other business units.
• Applies documented processes to ensure project tasks are performed efficiently.
• Provides project management support and assists in the analysis, planning, and execution of plans within cross-functional short- and long-term projects.
• Processes daily reports in a timely manner for use by all National Coding and Customer Master team members.
• Ensures a focus on customer satisfaction and that the customer is integrated into all processes, decisions, and solutions.
• Assists the Manager in supporting the team mission.
• Performs other duties as assigned by the Manager.

Skills

Access

Excel

Oracle skills

Problem-solving

Teamwork

Education

Four-year college degree preferred or equivalent work experience

Tools

Oracle Configurator

Job description

Job Description

Associate Analyst, Customer Admin

$54,800 - $60,000 per year

POSITION PROFILE

The Associate Analyst, Customer Administration utilizes Customer Master and/or Oracle Item Master and Configurator modules in support of various business requests within the scope of National Coding support, analyzing and solving problems whenever necessary.

The position relies heavily on knowledge of Oracle and advanced analytical skills in support of data integrity. This position develops solutions with a complete understanding of the functional business impacts of requested actions and proposed remedies.

Responsible for organizing, validating, and preparing files for electronic updates to Oracle Customer Master, Item Master, Oracle Configurator, and other systems.

Job Duties And Responsibilities

• Takes ownership of learning the software, systems, and processes necessary to support all National Coding and Customer Master team efforts.
• Collaborates cross-functionally with others as part of a problem-solving team dynamic.
• Develops skills and procedures for the use of systems and software to efficiently perform job duties.
• Works with employees and leadership across all business areas to obtain information that supports and places focus on accurate National Coding and Customer Master data.
• Uses analytical and process logic skills in the review of coding data, correcting processes and ensuring data accuracy.
• Performs analysis on all systems within National Coding or Customer Master, identifying areas of concern, possible corrective actions, and the impact of solutions on other business units.
• Applies documented processes to ensure project tasks are performed efficiently.
• Provides project management support and assists in the analysis, planning, and execution of plans within cross-functional short- and long-term projects.
• Processes daily reports in a timely manner for use by all National Coding and Customer Master team members.
• Ensures a focus on customer satisfaction and that the customer is integrated into all processes, decisions, and solutions.
• Assists the Manager in supporting the team mission.
• Performs other duties as assigned by the Manager.

Typically Required

QUALIFICATIONS Education, Experience, and Certifications

• 2 to 3 years of business experience.

Typically Preferred

• Four-year college degree preferred or equivalent work experience in a business-to-business environment.
• 1 year of Project Management experience preferred.

Knowledge, Skills, And Abilities

• Advanced Microsoft Access, Excel, and Oracle skills required.
• Industry knowledge helpful.
• Problem-solving and advanced analytical skills required.
• Strong teamwork skills required.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.
• Work assignments are diversified. Requires the ability to interpret, comprehend, and apply complex material, data, and instructions, as well as prepare, provide, and convey diversified information.
• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs., such as papers, books, files, and small parts.
• Requires moderate dexterity and regular application of basic skills, including use of a calculator, keyboard, hand tools, and eye/hand coordination.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8608

Job Category : Customer Administration

Posting Date : 2026-10-05T15:40:42+00:00

Job Schedule : Full time

Locations : United States

Salary Range : $54,800 - $60,000

Driving requirements : Non-driver

Sign-on Bonus : No