Customer Loyalty Insights Analyst

Stater Bros. Markets; San Bernardino (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Stater Bros. Markets is seeking a Customer Loyalty Analyst to grow, optimize, and measure our loyalty program by turning customer, transaction, promotion, and digital engagement data into actionable insights.

You will analyze data across Eagle Eye, Birdzi, Power BI, POS, and ecommerce to improve retention, trip frequency, basket size, and campaign ROI. The ideal candidate is curious, detail-oriented, and business-minded, capable of translating complex data into clear recommendations and

Qualifications

• Bachelor’s degree in a related field is required.
• 2+ years in loyalty analytics or related analytical role; grocery/retail loyalty experience preferred.
• Strong analytical, mathematical, and problem-solving skills.
• Proficiency with Microsoft 365, including advanced Excel and PowerPoint; dashboard experience in Power BI.
• Familiarity with loyalty engines and CDPs such as Eagle Eye or Birdzi; POS and digital marketing analytics is a plus.
• Exposure to SQL and data governance or enterprise reporting is beneficial.
• Excellent written and verbal communication; able to present to leadership.

Responsibilities

• Analyze loyalty and customer data to identify trends affecting retention and profitability.
• Connect and synthesize data across systems (Eagle Eye, Birdzi, Power BI, POS, eCommerce) to evaluate program effectiveness.
• Develop dashboards and reports communicating performance, segments, enrollment, redemption, and ROI.
• Partner with cross-functional teams and external partners to define reporting needs and deliver insights.
• Support segmentation, targeting test-and-learn and offer optimization based on past behavior.
• Measure campaign lift and ROI, and propose improvements for future campaigns.
• Identify data quality gaps and improve data usability across systems.
• Translate findings into concise, actionable insights for leadership.
• Maintain confidentiality and support privacy standards.
• Perform other duties as needed.

Skills

Analytical thinking

Data storytelling

Cross-functional collaboration

Power BI

Excel

SQL familiarity

Communication skills

Attention to detail

Business-minded

Education

Bachelor’s degree in Business, Marketing, Data Analytics, Statistics, Economics, Information Systems, or related field

Tools

Eagle Eye

Birdzi

Power BI

Microsoft 365

Job description

Stater Bros. Markets is seeking a Customer Loyalty Analyst to grow, optimize, and measure our loyalty program by turning customer, transaction, promotion, and digital engagement data into actionable insights.

You will analyze data across Eagle Eye, Birdzi, Power BI, POS, and ecommerce to improve retention, trip frequency, basket size, and campaign ROI. The ideal candidate is curious, detail-oriented, and business-minded, capable of translating complex data into clear recommendations and