Business Analyst - Loyalty & Customer Success (SaaS)

Socket.dev; Palo Alto (CA); On-site; USD 100,000 - 135,000; Full time

Job summary

Loyalty Juggernaut (LJI) is seeking a Business Analyst to join our Delivery team. You will translate client needs into actionable insights and help design differentiated loyalty and engagement solutions for global brands.

You will partner with leading brands to ensure successful implementations, develop business cases, KPIs, and training for client users while collaborating with product and go-to-market teams.

Qualifications

• University degree or diploma in Computer Science or Business Administration or a related discipline.
• Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
• Exceptional interpersonal skills and a problem-solving mindset.
• Proven ability to manage complex priorities and projects under pressure.
• Experience with client delivery in Enterprise SaaS is a plus.

Responsibilities

• Conduct client discovery sessions, analyze requirements, and define KPIs.
• Develop business cases and market feasibility analyses.
• Provide guidance on loyalty strategies and tailored solutions.
• Oversee loyalty program implementations using GRAVTY®, ensuring integration with client systems.
• Design, deliver, and maintain training for client users.
• Collaborate with product management to drive innovation and features.

Education

Degree in Computer Science or Business Administration

Tools

Jira

Miro

Asana

Job description

Loyalty Juggernaut (LJI) is seeking a Business Analyst to join our Delivery team. You will translate client needs into actionable insights and help design differentiated loyalty and engagement solutions for global brands.

You will partner with leading brands to ensure successful implementations, develop business cases, KPIs, and training for client users while collaborating with product and go-to-market teams.