Loyalty Operations Analyst - Data-Driven & Impactful

Williams-Sonoma, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Paid vacations and holidays

Health benefits (medical, dental, and視

Commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking an Analyst, Marketing Operations - Loyalty to ensure the loyalty program runs reliably and scales. You will own reporting, audits, issue triage, and process improvements across teams, including loyalty/credit vendors and internal partners.

Responsibilities include end-to-end issue management, data integrity, and UAT support for platform changes, with an onsite schedule in San Francisco, Monday through Thursday.

Qualifications

• Bachelor's degree in a quantitative, analytical, or business discipline (e.g., Business, Statistics, MIS, Computer Science, Marketing Analytics) or equivalent work experience.
• 1+ years in an operations, analytics, or program management role, ideally supporting a customer-facing program, platform, or product.
• Demonstrated ability to investigate complex operational issues and drive resolution across technical and business stakeholders.
• Track record of using data and visualization to influence decisions and communicate clearly to both technical and executive audiences.
• Strong written and verbal communication; able to translate technical detail into business implications.
• Proven ability to manage multiple priorities in a deadline-driven environment.
• SQL — able to write queries independently to investigate issues, validate data, and build reporting.
• Business Intelligence tools — proficiency in at least one (Tableau, Power BI, Domo, or equivalent).
• Microsoft Excel — advanced (pivot tables, lookups, large dataset manipulation).
• Experience with loyalty programs, co-brand credit, or other customer-facing financial products preferred.
• Experience in a regulated industry (financial services, payments, healthcare) with familiarity in audit, controls, or compliance workflows preferred.
• Experience supporting platform change management — UAT, regression testing, release processes preferred.
• Salesforce CRM Analytics knowledge and familiarity with Salesforce platform concepts (objects, flows, integration patterns) preferred.
• This role requires being onsite in the San Francisco, CA office Monday through Thursday.

Responsibilities

• Reporting: Build and maintain reporting, dashboards, and exception tracking for visibility into program health and business impact.
• Audit & Controls: Lead recurring audit activities to identify issues before customer impact.
• Operational Execution: End-to-end issue management including audience definition for remediation.
• Process & System Improvement: Automate manual work and improve data quality within IT release processes.
• Platform Change Management: Support UAT, regression testing, and production validation for loyalty platform enhancements.
• Documentation: Maintain authoritative documentation of loyalty program logic and integrations.
• Cross-Functional & Vendor Partnership: Drive alignment and data quality across teams and external vendors.

Skills

SQL

BI tools

Excel

Data visualization

Communication

Multi-tasking

Salesforce Analytics

Platform change management exposure

Education

Bachelor's degree in a quantitative/analytical/business discipline

Tools

Salesforce CRM Analytics

Job description

Williams-Sonoma, Inc. is seeking an Analyst, Marketing Operations - Loyalty to ensure the loyalty program runs reliably and scales. You will own reporting, audits, issue triage, and process improvements across teams, including loyalty/credit vendors and internal partners.

Responsibilities include end-to-end issue management, data integrity, and UAT support for platform changes, with an onsite schedule in San Francisco, Monday through Thursday.