Loyalty Operations & Analytics Analyst

RevOps Report; San Francisco (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Paid vacations, holidays, and time off

Health, dental and vision insurance

Tax-free commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking an Analyst, Marketing Operations - Loyalty to own the operational health, accuracy, and continuous improvement of the loyalty program. You will partner across Loyalty Marketing, Customer Care, Technology, Finance, and external partners to surface issues and build scalable reporting and controls.

The role is onsite in San Francisco, Monday through Thursday, requiring hands-on analytics and collaboration to drive customer experience and program growth.

Qualifications

• Bachelor's degree in a quantitative, analytical, or business discipline or equivalent work experience.
• 1+ years in an operations, analytics, or program management role.
• Ability to investigate complex operational issues and drive resolution.
• Experience using data visualization to influence decisions and communicate clearly.
• Strong written and verbal communication; able to translate technical detail into business implications.
• Proven ability to manage multiple priorities in a deadline-driven environment.
• SQL proficiency; ability to build reporting with joins, aggregations, and window functions.
• Proficiency with BI tools (Tableau/Power BI/Domo or equivalent).
• Experience with loyalty programs or customer-facing financial products is preferred.

Responsibilities

• Reporting: Build and maintain reporting, dashboards, and exception tracking for visibility into program health.
• Audit & Controls: Lead recurring audit activities across loyalty programs to identify issues early.
• Operational Execution: Own end-to-end issue management and customer audiences for remediation.
• Process & System Improvement: Automate manual work and improve data quality and integrity.
• Platform Change Management: Support UAT, regression testing, and production validation.
• Documentation: Maintain documentation of loyalty logic, system integrations, and processes.
• Cross-Functional & Vendor Partnership: Coordinate with internal teams and external vendors to ensure alignment.

Skills

SQL

Data visualization

Cross-functional collaboration

Communication

Problem solving

Attention to detail

Project management

Customer analytics

Education

Bachelor's degree in quantitative or business

1+ years operational/analytic experience

Tools

Salesforce CRM Analytics

Tableau

Power BI

Excel

Job description

Williams-Sonoma, Inc. is seeking an Analyst, Marketing Operations - Loyalty to own the operational health, accuracy, and continuous improvement of the loyalty program. You will partner across Loyalty Marketing, Customer Care, Technology, Finance, and external partners to surface issues and build scalable reporting and controls.

The role is onsite in San Francisco, Monday through Thursday, requiring hands-on analytics and collaboration to drive customer experience and program growth.