Customer Loyalty Advocate

Mira Home; Lindon (UT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

Health Insurance

Vision Insurance

Paid Time Off

Job summary

Mira Home in Utah is seeking a Customer Loyalty Specialist to protect relationships with our valued customers through personalized, proactive support and problem resolution. You will handle retention calls, identify cancellation risks, review service history and billing to tailor conversations, and escalate complex cases to team leads when needed.

This role emphasizes empathy, clear communication, and dedication to helping homeowners keep their homes safe and pest-free, while contributing to our

Qualifications

• 1 year of customer loyalty or inside sales experience preferred.
• Experience in customer retention, account management, or call center operations.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound retention-related calls, emails, and messages.
• Identify reasons for potential cancellations and offer solutions or alternatives.
• Review service history, feedback, and billing details to personalize each conversation.
• Escalate complex or high-risk accounts to Team Leads when appropriate.
• Update notes, tasks, and follow-ups in FieldRoutes.
• Maintain professionalism, empathy, and brand integrity in all communications.

Skills

Customer retention

Communication

Problem solving

Multitasking

Empathy

Job description

Mira Home in Utah is seeking a Customer Loyalty Specialist to protect relationships with our valued customers through personalized, proactive support and problem resolution. You will handle retention calls, identify cancellation risks, review service history and billing to tailor conversations, and escalate complex cases to team leads when needed.

This role emphasizes empathy, clear communication, and dedication to helping homeowners keep their homes safe and pest-free, while contributing to our