Customer Loyalty & Retention Manager

Liquid Environmental Solutions; Irving (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Training opportunities

Team environment

Job summary

Liquid Environmental Solutions is seeking a proactive Customer Loyalty Manager to strengthen client relationships and reduce cancellations during service changes. The role focuses on strategic problem-solving to deliver tailored solutions aligned with client needs and business goals.

You will lead retention initiatives, collaborate with field teams, and manage customer records to ensure a seamless experience across communications, scheduling, and service delivery.

Qualifications

• Proven experience in account management or customer-facing roles.
• Strong communication, negotiation, and interpersonal skills.
• Demonstrated ability to resolve conflicts and retain customers under pressure.
• Familiarity with CRM systems and standard business software.
• Industry knowledge in grease trap cleaning and wastewater services is a plus.

Responsibilities

• Proactively engage customers at risk of cancellation and offer alternatives.
• Develop strategies to retain customers during pricing changes.
• Monitor satisfaction and loyalty metrics to identify improvement opportunities.
• Build and maintain strong relationships with existing clients.
• Serve as primary contact for inquiries and service requests.
• Coordinate with field teams to meet expectations and deadlines.
• Upsell or cross-sell additional services when appropriate.
• Maintain accurate customer records in the CRM system.
• Track interactions, retention efforts, and feedback for insights.
• Stay informed about industry trends and regulations to anticipate needs.

Skills

Account management

Customer success

Communication

Negotiation

CRM proficiency

Tools

CRM systems

Job description

Liquid Environmental Solutions is seeking a proactive Customer Loyalty Manager to strengthen client relationships and reduce cancellations during service changes. The role focuses on strategic problem-solving to deliver tailored solutions aligned with client needs and business goals.

You will lead retention initiatives, collaborate with field teams, and manage customer records to ensure a seamless experience across communications, scheduling, and service delivery.