Customer Loyalty Specialist (Lindon, UT)

Vivint; Lindon (UT); On-site; USD 23,074 - 24,452; Full time

Benefits offered by this job

Daily lunch and drinks on site

Paid holidays and flexible paid time away

Employee/Friends/Family Discounts

Onsite health clinic, gym, gaming tables

Medical/dental/vision/life coverage

401(k) + Employer Match

Employee Resource Groups

Job summary

A leading smart home company is seeking a Customer Loyalty Specialist in Lindon, UT. The role involves de-escalating customer issues, providing solutions, and building strong rapport. Successful candidates will demonstrate excellent communication skills, a passion for customer service, and the ability to navigate various software. The position offers a starting rate of $16.75/hr with opportunities for growth. If you are eager to learn and develop a career in customer loyalty, this could be the perfect fit for you.

Qualifications

• Must be 18 years or older.
• Reliably commute to Lindon, UT office.
• Complete 3 weeks of paid training.

Responsibilities

• De-escalate customers and resolve complex issues.
• Assist customers with confidence and professionalism.
• Answer incoming calls to address product inquiries.
• Help retain customers through effective communication.

Skills

Sales and communication skills

Problem-solving

De-escalation skills

Verbal and written communication skills

Computer Savvy

Smart home technology knowledge

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.

Who We Are Looking For

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training

• Paid, Mandatory In-person Training Monday - Friday 8am-4:30pm
• Full time shift after training

Starting Rate

Starting Rate: $16.75/hr + Commissions. We want you to grow with us! Potential to make up to $17.75/hr within your first year. Promotions and compensation are dependent on performance and are not guaranteed.

Job Responsibilities

• Deescalate customers and find resolutions for complex issues
• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What Will Make You Successful

• Sales and communication skills (or a desire to learn these skills)
• Strategic minded, Self-Motivated, and consistently excellent
• De-escalation skills
• Passion for providing quality customer service
• Verbal and written communication skills
• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
• Well-versed in smart home technology and the products that we offer

Minimum Requirements

• Must be able to reliably commute to our Lindon, UT office
• Must be at least 18 years old
• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Vivint Culture

Learn about the Vivint Culture and why it’s a great place to grow your career!

Perks

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

If you are a current employee, please notify your manager that you are applying prior to applying.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.