Customer Loyalty Specialist

Mira Home; Lindon (UT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

Health Insurance

Vision Insurance

Paid Time Off

Job summary

Mira Home in Utah is seeking a Customer Loyalty Specialist to protect relationships with our valued customers through personalized, proactive support and problem resolution. You will handle retention calls, identify cancellation risks, review service history and billing to tailor conversations, and escalate complex cases to team leads when needed.

This role emphasizes empathy, clear communication, and dedication to helping homeowners keep their homes safe and pest-free, while contributing to our

Qualifications

• 1 year of customer loyalty or inside sales experience preferred.
• Experience in customer retention, account management, or call center operations.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound retention-related calls, emails, and messages.
• Identify reasons for potential cancellations and offer solutions or alternatives.
• Review service history, feedback, and billing details to personalize each conversation.
• Escalate complex or high-risk accounts to Team Leads when appropriate.
• Update notes, tasks, and follow-ups in FieldRoutes.
• Maintain professionalism, empathy, and brand integrity in all communications.

Skills

Customer retention

Communication

Problem solving

Multitasking

Empathy

Job description

At Mira Home, we believe a better world begins with a better home. We’re dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them. As local pest experts, we tailor our solutions to meet the unique needs of each customer, combining effective treatments with a commitment to safety, respect, and exceptional service. Beyond pest control, we’re passionate about making a positive impact in the communities we serve — supporting both neighbors near and far. When you join Mira Home, you’ll be part of a team that values integrity, service, and making everyday life a little brighter for those we serve.

Your new role:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.

Are you a compassionate professional who thrives on helping customers stay part of the Mira Family? As a Customer Loyalty Specialist, you’ll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support/solutions. Your focus will be on customer retention identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira.

Join us and be a part of our incredible team!

Pay Information

Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

Base Pay:

• $20+ hourly
• Average Annual Earning $60,000-$70,000
• Top Earning $100,000
• Retention & Save Bonus Potential
• Health Savings Account (HSA)
• Health Insurance
• Vision Insurance
• Paid Time Off

Experience:

• One (1) year of Customer Loyalty (Retention) or inside sales experience preferred
• Prior experience in customer retention, account management, or call center operations.

Your role in Action:

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

The Customer Loyalty Specialist plays a vital role in maintaining relationships with Mira’s valued customers. This position focuses on resolving customer concerns, preventing cancellations, and promoting long-term satisfaction and loyalty.

• Handle inbound and outbound retention-related calls, emails, and messages
• Identify reasons for potential cancellations and offer solutions or alternatives
• Review service history, feedback, and billing details to personalize each conversation
• Escalate complex or high-risk accounts to Team Leads when appropriate
• Update notes, tasks, and follow-ups in FieldRoutes
• Maintain professionalism, empathy, and brand integrity in all communications

What you bring to the table:

• A passion for helping customers and maintaining lasting relationships
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced, team-oriented environment
• Commitment to honesty, empathy, and accountability
• Willingness to work Monday-Friday, alternating Saturdays, and some holidays

Work Location: In-person