Customer Loyalty & Retention Leader

Liquid Env Solutions of Texas in; Irving (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Job summary

Liquid Environmental Solutions seeks a proactive Customer Loyalty Manager to strengthen customer relationships and reduce cancellations during service changes. The role emphasizes strategic problem-solving, tailored solutions, and alignment with business goals.

The ideal candidate will engage customers at risk of churn, coordinate with field teams, and upsell services while maintaining accurate CRM data and reporting insights.

Qualifications

• Proven experience in account management, customer success, or a similar customer-facing role.
• Strong communication, negotiation, and interpersonal skills.
• Familiarity with CRM systems and standard business software.

Responsibilities

• Proactively engage with customers at risk of cancellation to understand concerns and offer alternative solutions.
• Develop and implement strategies to retain customers during pricing adjustments, ensuring transparency and value communication.
• Monitor customer satisfaction and loyalty metrics to identify trends and opportunities for improvement.
• Build and maintain strong, long-lasting relationships with existing clients.
• Respond promptly and professionally to customer inquiries via phone, email, and other channels.

Skills

Account management

Customer success

Communication

Negotiation

CRM familiarity

Tools

CRM software

Job description

Liquid Environmental Solutions seeks a proactive Customer Loyalty Manager to strengthen customer relationships and reduce cancellations during service changes. The role emphasizes strategic problem-solving, tailored solutions, and alignment with business goals.

The ideal candidate will engage customers at risk of churn, coordinate with field teams, and upsell services while maintaining accurate CRM data and reporting insights.