Customer Logistics Coordinator - Dispatch

Crete-Solutions-LL; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Crete Solutions LLC in Wilmington, NC seeks a Customer Logistics Coordinator to join our Dispatch Team. You will enter concrete orders, coordinate daily deliveries, and keep customers informed as schedules change in a fast-paced environment.

You\'ll work with drivers, plant managers, sales, and operations to resolve issues quickly and maintain accurate dispatch data. Prior ready-mix experience is a plus, but we will train the right candidate.

Qualifications

• Experience handling high-volume customer interactions.
• Strong written and verbal communication.
• Detail-oriented with solid organizational skills.

Responsibilities

• Answer customer calls and enter concrete orders.
• Coordinate daily deliveries using plants, trucks, and drivers.
• Manage multiple orders and changing priorities.
• Communicate delivery times, delays, and schedule changes with customers.
• Work closely with Drivers, Plant Managers, Sales, Quality Control, and Operations.
• Help resolve customer and delivery issues quickly and professionally.
• Maintain accurate order and dispatch information.
• Follow company safety and operating procedures.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Crete Solutions LLC is looking for a Customer Logistics Coordinator to join our Wilmington Dispatch Team!

This is a fast-paced, high-volume role, especially during peak construction season. You'll be the connection between our customers and operations—taking orders, coordinating deliveries, managing changing schedules, and keeping everyone informed throughout the day.

Ready-mix experience is always a plus, but we're willing to train the right person.

What You'll Do

• Answer customer calls and accurately enter concrete orders.
• Coordinate daily deliveries using available plants, trucks, and drivers.
• Manage multiple orders and changing priorities throughout the day.
• Communicate delivery times, delays, and schedule changes with customers.
• Work closely with Drivers, Plant Managers, Sales, Quality Control, and Operations.
• Help resolve customer and delivery issues quickly and professionally.
• Maintain accurate order and dispatch information.
• Follow company safety and operating procedures.

What We're Looking For

• Strong customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong organization and attention to detail.
• Ability to multitask and prioritize when several things need attention at once.