Customer Service Representative/ Dispatch

Silvi Materials Company; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Prescription coverage

Vacation time

Paid holidays

401(k) and pension options

Tuition reimbursement

Job summary

Silvi Materials in Raleigh, NC is seeking a Concrete Customer Service Rep/Dispatcher to manage ready-mix orders and coordinate deliveries. You will use dispatching software, verify order details, and generate tickets to prioritize shipments, ensuring on-time deliveries and customer satisfaction.

The role emphasizes strong communication, organization, and collaboration with drivers, plant managers, and accounting to resolve issues and optimize operations.

Qualifications

• Requires valid driver’s license.
• High school education or equivalent; college degree preferred.
• Excellent and clear communication skills; bilingual in English/Spanish is a plus.
• Well-organized with strong customer service abilities.
• Dispatching experience a plus in a concrete/construction environment.

Responsibilities

• Use dispatching software to track orders, truck statuses, delivery times, and performance metrics.
• Verify order details and maintain records for billing and compliance.
• Generate tickets for ready-mix orders and analyze priorities for shipments.
• Monitor delivery schedule to ensure timely distribution according to customer needs.
• Troubleshoot delivery challenges such as delays, traffic, or equipment issues.
• Communicate with drivers, plant managers, and production staff to address issues.
• Coordinate with Accounts Receivable to ensure proper billing and resolve recurring problems.

Skills

Customer service

Communication

Organized

Bilingual (English/Spanish)

Dispatching experience

Attention to detail

Ability to work early hours

Education

High school diploma or equivalent

College degree preferred

Job description

Overview

Title of Position: Concrete Customer Service Rep/Dispatcher

Location: Raleigh, NC

Industry-Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Life Insurance, Tuition Reimbursement.

Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since 1947! Our team has grown to 15 companies employing over 950 employees at 30+ locations across New Jersey, southeastern Pennsylvania, and now North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new member of our team.

What does Silvi Materials offer you, you may ask?

• Phenomenal Benefits:Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more!
• Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement!
• Growth at Silvi Materials:We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!

The Concrete Ready-Mix Shipper works directly under the guidance of the Dispatch Manager and his/her supervisor, the Region 1 Operations Manager. He/she is primarily responsible for ticketing ready-mix orders in our computer systems. Responsibilities also include carrying out company objectives, policies, and principles as they relate to central dispatch performance.

Position Essential Functions and Responsibilities

• Use dispatching software to track orders, truck statuses, delivery times, and performance metrics.
• Verify order details and maintain accurate records for billing and compliance.
• Generate tickets for ready mixed concrete orders using standard operating procedures to analyze the priorities for the shipment of concrete.
• Monitor the delivery schedule to ensure the timely distribution and delivery of concrete according to customer needs and requirements.
• Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, mix adjustments, etc.
• Promote efficient use of scheduling throughout each day moving orders and assets from location to location as needed.
• Properly elevate and communicate customer requests for slump, additive, and mix changes to the appropriate QC and production personnel.
• Communicate with mixer drivers, plant managers, and production managers to avoid or address issues, concerns, or problems.
• Work closely with the Assets Department as well as 3rd party vendors to monitor truck availability to ensure superior customer satisfaction and maximum equipment and labor availability.
• Coordinate with Accounts Receivable to ensure proper billing to customers and discuss/correct any recurring problems generated by the dispatch department.
• Assist Plant Managers in monitoring trucks via GPS, especially pours that are taking too long.
• Assist in making efficient use of fleet and plants by evaluating order service locations.
• Perform various functions as directed by the Dispatch Manager including but not limited to:
  • Time and Attendance reporting
  • Creation of daily production employee schedules
  • Raw material ordering
  • Daily inventory management
  • Process credit card payments for COD orders

Qualifications

• Valid Drivers License
• Ability to work at 6:30 a.m. - 5:00 p.m. but has flexibility for outside and overtime hours as needed
• The successful candidate will have at least a High School education or equivalent, although a college education is preferred.
• This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
• Be well-organized.
• Have strong customer service skills.
• Dispatching experience is a plus.
• Experience in the concrete/construction industry is also a plus

Physical Demands

In a typical work setting, people in this job:

• Lift 20 pounds regularly and up to 40 pounds on occasion.
• Use one or two hands to grasp, move, or assemble objects
• Stand for long periods of time.
• Kneel, stoop, crouch, bend, stretch, twist or crawl.
• Hear sounds and recognize the difference between them.
• See details of objects that are less than a few feet away.
• See differences between colors, shades, and brightness.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization.