Lead Ready-Mix Order Taker/Customer Service Representative

711 Materials, Inc.; Stockton (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k program

Pension program

Life Insurance

AD&D

Job summary

711 Materials, Inc. in Stockton, CA seeks a Lead Order Taker/Dispatcher to own the order desk, coordinate with dispatch and plant staff, and guide a small team in a fast-paced environment.

The ideal candidate is bilingual (English/Spanish), tech-savvy, customer-focused, and able to make quick decisions under pressure to ensure on-time concrete deliveries.

Qualifications

• Leadership experience overseeing or coordinating an order desk or team.

Responsibilities

• Lead the day-to-day work of the order desk, assign coverage and prioritize calls/orders.

Skills

Leadership

Customer service

Bilingual (English/Spanish)

Logistics

Dispatch scheduling

Order desk management

Team mentorship

Fast-paced prioritization

Communication under pressure

Tools

Command Alkon

Titan

Job description

\"OUR PEOPLEAREOUR STRATEGY\"

We are growing and in need of a Dispatcher for our 711 Materials, Inc. Facility. Come join a team with a great company culture that offers competitive wages and benefits!! We offerPaid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development.

We are looking for a dependable, level-headed Lead Order Taker / Customer Service Representative to take ownership of our order desk and guide a small team of order takers/CSRs. This role is the primary point of escalation for customers placing and confirming concrete orders, sets the daily order and scheduling priorities, and works closely with dispatch, drivers, and plant staff to keep orders moving smoothly through a fast-paced, deadline-driven environment. The ideal candidate is a proven leader who is bilingual, computer-savvy, customer-focused, and comfortable making calls under pressure.

Duties and Responsibilities:

• Lead and coordinate the day-to-day work of the order desk, including assigning coverage, prioritizing calls/orders, and stepping in during peak volume.
• Serve as the primary point of escalation for complex, difficult, or time-sensitive customer orders and complaints.
• Take incoming customer orders by phone, email, or in person, and ensure they are entered accurately into the order/dispatch system.
• Schedule concrete orders and coordinate delivery times with dispatch, drivers, and plant operations, resolving scheduling conflicts as they arise.
• Firm up (confirm) orders with customers ahead of scheduled pours, including quantities, mix design, slump, and delivery windows.
• Communicate order changes, delays, or cancellations promptly to all affected parties (customers, dispatch, drivers) and ensure the team does the same.
• Run, review, and distribute daily/weekly reports (order logs, load counts, delivery schedules) to operations and management.
• Train, mentor, and onboard new order takers/CSRs on systems, processes, and customer service standards.
• Monitor order accuracy and customer service quality, and coach the team on improvements.
• Maintain clear, organized records of orders, changes, and customer communications.
• Support and steady the team during high-volume, fast-paced periods (peak pour season) while maintaining accuracy under pressure.

Skills Required:

• Demonstrated leadership ability, with experience guiding, training, or mentoring others.
• Good attitude and professionalism, even under pressure.
• Level-headed decision-making, especially when schedules change last minute or conflicts arise.
• Ability to work at a fast pace and manage multiple orders, calls, and priorities at once.
• Strong customer service skills, both in person and over the phone, including handling escalations.
• Bilingual (English/Spanish preferred) to support a diverse customer and driver base.
• Willingness to learn new systems, products, and processes, and to teach them to others.
• Solid working knowledge of logistics, scheduling, and dispatch operations.
• Creative and critical thinking to solve scheduling conflicts and order issues on the fly.
• Solid computer skills (order entry/dispatch software, email, spreadsheets).
• Prior experience in ready mix concrete, construction materials, or a related logistics/dispatch role preferred.
• 2+ years in an order desk role, ideally in ready mix or construction materials.
• Prior experience supervising, training, or leading a small team.
• Familiarity with dispatch or order management software (e.g., Command Alkon, Titan, or similar).
• Solid understanding of concrete mix designs, slump, and industry terminology.
• Experience building and interpreting operational reports.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affir