Customer Liaison

ForestSource; Newport Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

PTO, floating holidays, paid holidays,

401K with company match

40 hours/week with overtime potential

Promotional opportunities

Job summary

California Closets is seeking a Customer Liaison to assist customers and deliver an exceptional brand experience. You will schedule appointments for design consultants, answer calls and emails, and greet showroom visitors in a fast-paced, detail‑oriented environment.

This role supports both the Huntington Beach and Newport Beach showrooms, with a 40-hour work week and overtime potential. Benefits include health insurance, 401K with company match, PTO and paid holidays, plus growth opportunities.

Qualifications

• 1–2 years of admin and/or customer service experience in construction/home renovations or luxury brand environment.
• Associates Degree related to business administration / accounting preferred.
• Calendar management / regional scheduling experience preferred.
• Self-starter with a positive attitude; able to manage own schedule in a fast-paced environment.
• Detail oriented, organized and strong time management skills.
• Ability to provide an exceptional client experience aligned to company values.
• Tech savvy with ability to learn CAD, Epicor, Salesforce and MS Office.

Responsibilities

• Schedule appointments for Design Consultants in an efficient and detailed manner.
• Answer incoming phone calls and emails; address client needs.
• Coordinate with Central Scheduling and communicate issues daily.
• In showroom, greet all clients who visit our showroom.
• Maintain showroom per leadership; open and close as directed.
• May perform other admin duties including social media support, warranty, marketing/trade packages, add-on orders or other clerical tasks.
• Assist Sales Manager with ongoing education and training of Design Consultants with Central Scheduling.
• Based on business size, may handle accounts receivable tasks.

Skills

Calendar management

Customer service

Time management

Detail oriented

Tech savvy

Education

Associates Degree in business administration / accounting

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

What We Offer:

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available
• Franchises are independently owned and operated and may offer different benefits.

Pay rate:$21 - $25 (depending on experience)

The schedule will be five days per week , either 9:00 a.m. to 5:00 p.m. or 9:30 a.m. to 6:00 p.m. , depending on the showroom location. Please note that the position will support both the Huntington Beach Office & Showroom and the Newport Beach Showroom (scheduled to open in December 2026).

Duties and Responsibilities:

• Responsible for appointment scheduling in an efficient and detailed manner for our Design Consultants.
• Responsible for answering incoming phone calls and emails, addressing client needs.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with the accuracy of consultations being scheduled.
• When in a showroom, serves as first contact to greet all clients who visit our showroom.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing the showroom.
• May be assigned other administrative duties including online social media support, warranty, marketing/ trade packages, additional sales support (add-on orders), and/ or other clerical responsibilities unique to the showroom location or business needs.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
• Based on business size, may handle accounts receivable tasks

Qualifications:

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Find us on Facebook , YouTube , and Instagram #CA002

We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’