Customer Liaison

California Closets; Newport Beach (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with match

Overtime potential

Promotional opportunities

Job summary

California Closets is seeking a Customer Liaison in Newport Beach to deliver an exceptional brand experience. You will assist customers, schedule appointments for our Design Consultants, and respond to calls and emails in a fast-paced showroom environment.

This role supports both Huntington Beach and Newport Beach showrooms, with a 40-hour week and overtime potential. Prior administrative or customer service experience in luxury home renovations is preferred.

Qualifications

• 1–2 years of administrative and/or customer service experience in construction and/or home renovations/improvement industry, preferably within a luxury brand environment.
• Associates Degree related to business administration / accounting preferred.
• Calendar management / regional scheduling experience preferred.
• Tech savvy with ability to learn and apply CAD, Epicor, Salesforce, Microsoft Office, etc.

Responsibilities

• Schedule appointments for Design Consultants efficiently and in detail.
• Answer incoming phone calls and emails, addressing client needs.
• Coordinate with Central Scheduling and report issues with consultations accurately.
• Greet clients in showroom as first contact and maintain showroom cleanliness.
• May perform additional duties including social media support, marketing/trade packages, add-on orders, or other clerical tasks.
• Assist Sales Manager with ongoing education and training of the Design Consultants with Central Scheduling.
• Handle accounts receivable tasks based on business size.

Skills

Administrative experience

Customer service

Calendar management

Tech savvy

Education

Associates Degree in Business Administration / Accounting

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Pay rate:$21 - $25 (depending on experience)

The schedule will be five days per week, either 9:00 a.m. to 5:00 p.m. or 9:30 a.m. to 6:00 p.m., depending on the showroom location. Please note that the position will support both the Huntington Beach Office & Showroom and the Newport Beach Showroom (scheduled to open in December 2026).

Duties and Responsibilities:

• Responsible forappointment scheduling in an efficient and detailed manner for our Design Consultants.
• Responsible for answering incoming phone calls andemails, addressing client needs.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with the accuracy of consultations being scheduled.
• When in a showroom, serves as first contact to greet all clients who visit our showroom.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing the showroom.
• May be assigned other administrative duties includingonline social media support, warranty, marketing/ trade packages, additional sales support (add-on orders), and/ or other clerical responsibilities unique to the showroom location or business needs.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
• Based on business size, may handle accounts receivable tasks

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

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