Customer Service Coordinator/Office Assistant

ForestSource; Albuquerque (NM); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Sick days

Paid holidays

Promotional opportunities

Job summary

California Closets in Albuquerque seeks a Customer Liaison to assist customers and deliver an exceptional brand experience. You will handle appointment scheduling for Design Consultants using our CRM, and respond to inquiries by phone, email, or showroom visit.

The role requires clear communication, a proactive approach, and the ability to work with designers and management to resolve issues, while keeping the showroom inviting and organized.

Qualifications

• 1-2 years of administrative and/or customer service experience.
• Associates Degree related to business administration / accounting preferred.
• Ability to communicate politely, clearly and professionally with clients.
• Ability to work quickly and accurately data entry.
• Calendar management / regional scheduling experience preferred.
• Self-starter with a positive attitude and ability to manage own schedule in a fast-paced environment.
• Tech savvy with CAD, Epicor, Salesforce and Microsoft Office systems.

Responsibilities

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants using the CRM.
• Answers incoming phone calls & emails to vendors and clients.
• Directs client issues to management while working with designers to resolve.
• Greets showroom clients and assists with signing guestbook and refreshments.
• Maintains showroom cleanliness and opens/closes showroom duties as directed.
• Provides customer communication support for installations, confirmations, and return visits.
• Collaborates with Centralized Scheduling and communicates issues with consultations scheduling accuracy.
• Match receivables with vendor invoices to be paid and reconcile credit card statements.

Skills

Customer service

Data entry

Calendar management

CRM experience

Education

Associates Degree in business administration / accounting

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.

What We Offer:

• Health insurance - Medical, Dental, and Vision
• Sick days and paid holidays
• Grow your career with us - many promotional opportunities are available

Duties and Responsibilities:

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to vendors and clients.
• Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May provide customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
• Match receivables with vendor's invoices to be paid
• Reconcile credit card statements
• Processing creditcard payments Filing

• 1-2 years of experience of administrative and/or customer service experience.
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

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We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.

Privacy Policy: https://www.californiaclosets.com/privacy-policy/ Terms and Conditions: https://www.californiaclosets.com/terms-conditions/

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.'