Medical Liaisons

California Closets; Newport Beach (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

401K with company match

40 hours/week with overtime

Franchises may offer differentBenefits

Job summary

California Closets is seeking a Customer Liaison to support scheduling across our Huntington Beach and Newport Beach showrooms. The role greets clients in showrooms, answers calls and emails, and may handle additional sales support and administrative tasks to ensure a smooth showroom experience.

Ideal candidates have 1–2 years of admin or customer service in luxury home improvement, with an associate degree in business admin or accounting.

Qualifications

• 1–2 years of administrative and/or customer service experience in home renovation or luxury brand environments.
• Associates Degree related to business administration or accounting preferred.
• Tech-savvy with ability to learn CAD, ERP, CRM, and Office systems quickly.

Responsibilities

• Answer incoming calls and emails to scheduling offices or showrooms.
• Greet clients in the showroom and assist with guestbook and refreshments as needed.
• Perform administrative duties including social media, warranty, trade packages, and add-ons.
• Support Sales Manager with ongoing education and training of Design Consultants.
• May handle accounts receivable tasks depending on business size.

Skills

Customer service

Administrative tasks

Tech savvy

Education

Associates Degree in Business Administration / Accounting

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

Company Description

Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. California Closets has both company-owned and franchise locations.

Benefits and Perks

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Franchises are independently owned and operated and may offer different benefits.

Locations and Scheduling

Please note that the position will support both the Huntington Beach Office & Showroom and the Newport Beach Showroom (scheduled to open in December 2026).

Responsibilities

• Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
• Based on business size may handle accounts receivable tasks.

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Salary

Minimum Pay: Hourly $21

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EEO Statement

#All your information will be kept confidential according to EEO guidelines.