Customer Lending Representative

West Capital Lending; California (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Collaborative environment

Performance incentives

Career growth opportunities

Modern tech stack

Job summary

West Capital Lending is looking for a Customer Lending Representative in California, MO, dedicated to providing exceptional support to loan officers. This position is key to ensuring a smooth client experience throughout the loan process.

The ideal candidate will have preferred mortgage experience, strong organizational skills, and clear communication abilities. Enjoy competitive compensation, opportunity for career growth, and a supportive work culture.

Qualifications

• Previous mortgage or financial services experience preferred.
• Strong organizational and time-management skills are essential.
• Clear and professional communication skills are required.

Responsibilities

• Support Loan Officers throughout the loan origination process.
• Collect, review, and organize borrower documentation.
• Communicate with borrowers, lenders, and internal team members.

Skills

Organizational skills

Time-management skills

Communication skills

Mortgage knowledge

Loan origination software experience

Tools

Encompass

Calyx

Arrive

Job description

West Capital Lending is a fast-growing, high-performance mortgage brokerage dedicated to empowering loan officers with industry-leading support, technology, and access to top-tier lending solutions. We pride ourselves on delivering an exceptional client experience, transparent processes, and a culture built on collaboration, efficiency, and excellence.

We are seeking a Customer Lending Representative who is proactive, detail-oriented, and committed to supporting a high-volume loan officer team. This role is essential to ensuring a smooth client experience from application through closing.

Key Responsibilities

• Support Loan Officers throughout the loan origination process
• Collect, review, and organize borrower documentation (income, assets, credit, etc.)
• Communicate with borrowers, lenders, real estate agents, and internal team members
• Assist in managing pipelines, disclosures, and follow-up communication
• Maintain high standards of accuracy, compliance, and professionalism

Qualifications

• Previous mortgage or financial services experience preferred (LOA, Processor, Jr. Processor, or similar)
• Strong organizational and time-management skills
• Clear and professional communication skills (written and verbal)
• Ability to work independently and manage multiple files at once
• Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus
• Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus

What We Offer

• Collaborative, supportive leadership and team environment
• Competitive compensation package (hourly + performance incentives)
• Opportunity for career growth within one of the top-performing divisions at West Capital Lending
• Modern systems and tech stack designed to make your job more efficient