Customer Lending Representative

West Capital Lending; Irvine (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunity for career growth

Modern systems and tech stack

Job summary

West Capital Lending, based in California, is seeking a Loan Officer Assistant to support a high-volume loan officer team. This role is crucial for ensuring a smooth loan process from application to closing.

The ideal candidate should have previous mortgage or financial services experience and possess strong organizational and communication skills. We offer a collaborative environment and competitive compensation with performance incentives.

Qualifications

• Previous mortgage or financial services experience preferred.
• Strong organizational and time-management skills.
• Clear and professional communication skills (written and verbal).
• Ability to work independently and manage multiple files at once.
• Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus.
• Experience with loan origination software is a plus.

Responsibilities

• Support Loan Officers throughout the loan origination process.
• Collect, review, and organize borrower documentation.
• Communicate with borrowers, lenders, and real estate agents.
• Assist in managing pipelines, disclosures, and follow-up communication.
• Maintain high standards of accuracy, compliance, and professionalism.

Skills

Organizational skills

Time-management skills

Clear communication skills

Independence

Familiarity with mortgage documents

Experience with loan origination software

Tools

Encompass

Calyx

Arrive

Job description

West Capital Lending is a fast-growing, high-performance mortgage brokerage dedicated to empowering loan officers with industry-leading support, technology, and access to top-tier lending solutions. We pride ourselves on delivering an exceptional client experience, transparent processes, and a culture built on collaboration, efficiency, and excellence.

We are seeking a Loan Officer Assistant who is proactive, detail-oriented, and committed to supporting a high-volume loan officer team. This role is essential to ensuring a smooth client experience from application through closing.

Key Responsibilities

• Support Loan Officers throughout the loan origination process
• Collect, review, and organize borrower documentation (income, assets, credit, etc.)
• Communicate with borrowers, lenders, real estate agents, and internal team members
• Assist in managing pipelines, disclosures, and follow-up communication
• Maintain high standards of accuracy, compliance, and professionalism

Qualifications

• Previous mortgage or financial services experience preferred (LOA, Processor, Jr. Processor, or similar)
• Strong organizational and time-management skills
• Clear and professional communication skills (written and verbal)
• Ability to work independently and manage multiple files at once
• Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus
• Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus

What We Offer

• Collaborative, supportive leadership and team environment
• Competitive compensation package (hourly + performance incentives)
• Opportunity for career growth within one of the top-performing divisions at West Capital Lending
• Modern systems and tech stack designed to make your job more efficient