Customer Solutions Specialist

Hopesglobalgetaways; Florence (SC); Remote; USD 40,000 - 55,000; Full time

Job summary

Hope’s Global Getaways is seeking resourceful, customer-focused individuals to join our remote team as a Customer Solutions Specialist. You will assist clients with vacation planning by identifying suitable options, coordinating requested services, and helping resolve routine questions or planning needs.

This remote, independent opportunity offers flexibility in scheduling and comprehensive onboarding. Prior experience in the travel industry is not required, with ongoing guidance and support

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Independent, self-motivated with proactive problem solving.
• Ability to research options and manage multiple client requests.

Responsibilities

• Connect with clients to understand destinations, dates, interests, budget and requests.
• Research and compare vacation options through supplier resources.
• Recommend suitable choices and coordinate arrangements.
• Organize reservation details, confirmations and itineraries.
• Respond to routine questions and provide updates and follow-ups.
• Maintain client records and expand destination knowledge.

Skills

Strong written and verbal comms

Organizational skills

Detail-oriented

Independent work

Research skills

Customer service

Time management

Job description

We are seeking resourceful, customer-focused individuals to join our remote team as Customer Solutions Specialist. In this role, you will assist clients with vacation planning by identifying suitable options, coordinating requested services, and helping resolve routine questions or planning needs along the way.

This opportunity is a strong fit for individuals who enjoy working with people, researching solutions, staying organized, and managing responsibilities independently. Previous travel-industry experience is not required. Training, supplier education, and ongoing support are provided.

Independent Work Structure

This is a remote, independent opportunity and is not a traditional hourly or salaried employee position. You will have flexibility in managing your schedule while being responsible for client communication, research, follow-up, and maintaining organized records.

Individuals who do well in this role are self-motivated, consistent, comfortable taking initiative, and willing to build and maintain client relationships while using the training and resources provided.

What You'll Do

• Connect with clients to understand their preferred destinations, travel dates, interests, budget, priorities, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options through approved supplier resources.
• Recommend suitable choices based on client needs and assist with coordinating selected arrangements.
• Organize reservation details, confirmations, schedules, itinerary information, and other important planning materials.
• Respond to routine questions, communicate updates, follow up on outstanding items, and assist with standard changes or planning concerns.
• Review information for accuracy, monitor deadlines, maintain client records, and continue developing destination and supplier knowledge.

What You'll Have Access To

• Fully remote work with flexible scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development and skill-building resources
• Opportunities to strengthen customer service, research, communication, sales, and problem-solving skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, helpful, and solution-focused approach
• Strong organization and attention to detail
• Comfortable communicating with clients and building professional relationships
• Ability to research, compare, and explain multiple options
• Strong problem-solving and follow-up skills
• Ability to manage several client requests and priorities independently
• Willingness to learn supplier platforms, digital tools, and new processes
• Dependable, self-motivated, and comfortable taking initiative
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the U.S., U.K., Spain, Australia, Mexico, or another qualifying regions