Customer Solutions Specialist

Hope’s Global Getaways; Lake Charles (LA); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible scheduling

Beginner-friendly onboarding

Ongoing team guidance

Travel discounts

Educational resources

Professional development

Performance-based incentives

Industry benefits

Supportive virtual team

Descripción de la vacante

Hopesglobalgetaways is seeking a Customer Solutions Specialist to work remotely, helping clients plan vacations by identifying options, coordinating services, and providing dependable support throughout the process.

The role emphasizes research, organization, and strong communication, with training and opportunities for growth within a supportive virtual team.

Formación

• Strong written and verbal communication skills.
• Helpful, professional, and solution-oriented approach.
• Excellent organization and attention to detail.
• Ability to manage multiple client requests and priorities.
• Comfortable researching information and comparing available choices.
• Strong problem-solving and follow-up skills.
• Willingness to learn digital platforms, supplier systems, and new processes.
• Dependable, adaptable, and able to manage deadlines effectively.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the U.S., UK, Spain, Australia, Mexico, or another qualifying region.

Responsabilidades

• Learn about each client's travel goals, preferred destinations, dates, budget, interests, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved resources.
• Help clients evaluate available options and coordinate selected arrangements while keeping booking details, confirmations, schedules, and itinerary information organized.
• Respond to questions, provide updates, follow up on outstanding items, and help resolve routine planning or reservation-related concerns.
• Review information for accuracy, track important deadlines, maintain current client records, and continue developing destination and supplier knowledge.

Conocimientos

Communication

Organization

Attention to detail

Multitasking

Research skills

Problem solving

Learning new platforms

Independent work

Reliability

Internet access

Time management

18+ years old

Herramientas

Supplier systems

Descripción del empleo

Overview

We are seeking resourceful, customer-focused individuals to join our remote team as Customer Solutions Specialist. In this role, you will help clients navigate vacation-planning needs by identifying suitable options, coordinating requested services, and providing clear, dependable support throughout the process.

This opportunity is a good fit for individuals who enjoy helping people, researching solutions, staying organized, and handling multiple details at once. Previous travel-industry experience is not required. Training and continued educational resources are provided.

What You'll Do

• Learn about each client's travel goals, preferred destinations, dates, budget, interests, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved resources.
• Help clients evaluate available options and coordinate selected arrangements while keeping booking details, confirmations, schedules, and itinerary information organized.
• Respond to questions, provide updates, follow up on outstanding items, and help resolve routine planning or reservation-related concerns.
• Review information for accuracy, track important deadlines, maintain current client records, and continue developing destination and supplier knowledge.

What We Provide

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen customer service, problem-solving, research, and communication skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Helpful, professional, and solution-oriented approach
• Excellent organization and attention to detail
• Ability to manage multiple client requests and priorities
• Comfortable researching information and comparing available choices
• Strong problem-solving and follow-up skills
• Willingness to learn digital platforms, supplier systems, and new processes
• Dependable, adaptable, and able to manage deadlines effectively
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the USt, UK, Spain, Australia, Mexico, or another qualifying region