Customer Insights & Systems Analyst

Scheels All Sports, Inc.; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

Scheels All Sports, Inc. is seeking a data analytics professional to maintain and enhance internal business systems supporting dynamic retail operations in Fargo, ND.

You will analyze web behavior, post-purchase data, and customer interactions to identify friction and opportunities for digital personalization. You will collaborate with cross-functional teams to translate business needs into technical solutions, gather stakeholder feedback, and ensure data integrity across platforms while staying

Qualifications

• Bachelor's degree in Business, Data Analytics, Information Systems, or a related field.
• Familiarity with data analysis and project management tools such as Excel, BigQuery, Google Analytics, or Looker Studio is preferred but not required.

Responsibilities

• Maintain, support, and continuously enhance internal business systems to support our quickly changing business needs
• Analyze web behavior, post-purchase data, and customer touchpoints to identify friction, trends, and opportunities for digital personalization
• Collaborate with teams within SCHEELS to understand business opportunities and translate them into technical solutions
• Gather, evaluate, and prioritize feedback from end-users, stakeholders, and team members to guide system enhancements and ensure business needs are effectively met
• Work closely with internal development teams and external partners to integrate internal systems with other platforms, tools, and data sources
• Provide training, documentation, and support to end-users on how to effectively use systems
• Monitor data integrity across tools, proactively troubleshooting tracking or data issues alongside cross-functional office teams
• Stay informed about industry best practices and emerging technologies in software solutions and e-commerce operations
• Must be flexible to work between 7 a.m. and 5 p.m., Monday through Friday, averaging 40 hours per week
• Some customer service shifts will be required throughout the holiday season, including occasional evenings and weekends as needed
• Other duties that may be assigned by leadership

Skills

Data analysis

Project management

Education

Bachelor's degree in Business, Data Analytics, Information Systems, or related field

Tools

Excel

BigQuery

Google Analytics

Looker Studio

Job description

Scheels All Sports, Inc. is seeking a data analytics professional to maintain and enhance internal business systems supporting dynamic retail operations in Fargo, ND.

You will analyze web behavior, post-purchase data, and customer interactions to identify friction and opportunities for digital personalization. You will collaborate with cross-functional teams to translate business needs into technical solutions, gather stakeholder feedback, and ensure data integrity across platforms while staying