Seasonal Customer Experience Specialist — Chat & Phone

Scheels All Sports, Inc.; Fargo (ND); On-site; USD 21,000 - 25,000; Part time

Job summary

Scheels All Sports, Inc. is hiring for a seasonal customer service role in Fargo, ND. The position focuses on assisting customers via chat, email, and phone, with an emphasis on excellent written and verbal communication and problem solving.

The ideal candidate will be organized, able to multitask, and able to work both independently and as part of a team. The role runs October 2026 through January 2027 with required weekend and some evening availability, offering training and opportunities to

Qualifications

• Associate's Degree (AA/AS) or equivalent from a two-year college or technical school.
• One to three months of related experience or training; or equivalent combination of education and experience.
• Ability to speak multiple languages is preferred, but not required.

Responsibilities

• Passion to serve customers via chat, email and phone calls
• Strong initiative and vision for continuous improvement
• Ability to work independently and with a team
• Exceptional written and verbal communication skills
• Strong organizational skills
• Ability to multitask and hold multiple conversations
• Must have the ability to independently problem-solve daily
• Basic to advanced computer skills and knowledge of Microsoft Office / Google products
• Ability to follow written, oral, and diagram instructions

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

AA/AS degree

Tools

Microsoft Office

Google Workspace

Job description

Scheels All Sports, Inc. is hiring for a seasonal customer service role in Fargo, ND. The position focuses on assisting customers via chat, email, and phone, with an emphasis on excellent written and verbal communication and problem solving.

The ideal candidate will be organized, able to multitask, and able to work both independently and as part of a team. The role runs October 2026 through January 2027 with required weekend and some evening availability, offering training and opportunities to