AI-Driven Qualitative Researcher for Enterprise Insights

Outset; San Francisco (CA); On-site; USD 110,000 - 165,000; Full time

Job summary

Outset is hiring a Researcher to join the Customer Experience team in San Francisco. You will own research end-to-end for assigned prospects and customers, helping them turn questions into clear findings using our AI platform.

In this role, you will lead studies, recruit participants, conduct fieldwork, analyze results, and present insights in readouts to customers, with a focus on turning pilots into ongoing partnerships and paid engagements.

Qualifications

• 3–5+ years in research, insights, consulting, or strategy roles with hands-on qualitative experience.
• Able to own a study end-to-end and guide customers through findings.
• Experience with participant recruitment (screeners, panels, vendors).

Responsibilities

• Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis
• Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk
• Partner with customers and prospects to clarify research questions or business objectives and turn them into well-structured studies on our platform
• Review and optimize studies customers build themselves, and advise prospects through their evaluation
• Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise
• Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer
• Collaborate with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed
• Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals
• Collaborate with contractors on projects where they are assigned
• Flag platform and process improvements based on patterns across your projects

Skills

Qualitative research

Participant recruitment

Stakeholder communication

Project management

Startup environment

Job description

Outset is hiring a Researcher to join the Customer Experience team in San Francisco. You will own research end-to-end for assigned prospects and customers, helping them turn questions into clear findings using our AI platform.

In this role, you will lead studies, recruit participants, conduct fieldwork, analyze results, and present insights in readouts to customers, with a focus on turning pilots into ongoing partnerships and paid engagements.