Customer Insights Manager: AI-Driven Analytics & Impact

SymphonyAI Industrial, Inc.; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

SymphonyAI Industrial, Inc. is hiring a Manager, Customer Insights to partner with clients and internal teams, turning data into clear insights, practical recommendations, and measurable results.

You will own your assigned clients, projects, and workstreams, manage your own priorities, and deliver high-quality work with minimal day-to-day direction. You are curious, accountable, and motivated by seeing your recommendations drive real business impact.

Qualifications

• 1-3 years of experience in customer insights, analytics, consulting, category management, merchandising, or a related field.
• Experience working directly with clients or business stakeholders.
• Strong analytical and problem-solving skills, with the ability to turn data into recommendations.
• Excellent written, verbal, and presentation skills.
• Ability to manage multiple priorities and work independently.
• Strong collaboration and relationship-building skills.

Responsibilities

• Translate customer, market, and business data into clear, actionable recommendations.
• Probe beyond the initial request to understand the business problem behind the question.
• Lead projects from scoping through delivery and follow-up, ensuring every deliverable answers “so what?” and “now what?”
• Connect insights to business priorities, expected outcomes, and measurable value.
• Document and share outcomes and success stories resulting from the work.
• Serve as a dependable, proactive day-to-day partner for assigned clients and stakeholders.
• Build strong working relationships through consistent delivery and a deep understanding of the client’s business.
• Prepare for and contribute to client meetings, reviews, and planning discussions.
• Communicate findings in a clear, concise manner tailored to the audience.
• Help clients use available tools, platforms, and capabilities effectively.
• Support training, demonstrations, and enablement activities.
• Help clients understand and trust AI-enabled insights by translating outputs into plain language and clear business actions.
• Gather client feedback and share it with product, delivery, and leadership teams.
• Identify opportunities to expand value for clients and support related business discussions.
• Partner with Sales, Customer Success, Product, Training, and other teams to deliver a consistent client experience.
• Share best practices, reusable approaches, and lessons learned across the team.
• Use AI and other modern tools to improve the speed, quality, and impact of your work.
• Manage priorities, timelines, and commitments across multiple assignments.
• Validate work for accuracy and quality before it is shared.
• Raise risks, issues, and decisions early and with clear recommendations.

Skills

Analytical thinking

Client communication

Presentation skills

Independent work

Collaboration

Problem solving

Education

Bachelor’s degree in business or related field

Advanced degree a plus

Tools

Copilot

ChatGPT

Gemini

Job description

SymphonyAI Industrial, Inc. is hiring a Manager, Customer Insights to partner with clients and internal teams, turning data into clear insights, practical recommendations, and measurable results.

You will own your assigned clients, projects, and workstreams, manage your own priorities, and deliver high-quality work with minimal day-to-day direction. You are curious, accountable, and motivated by seeing your recommendations drive real business impact.