Researcher — AI‑Powered CX for Global Brands

AItoolnavio; San Francisco (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Outset, the AI-powered research platform, is seeking a Researcher to join the Customer Experience team. You will own research end‑to‑end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform.

Responsibilities include scoping, recruitment oversight, fieldwork, analysis, and turning qualitative data into actionable findings. You will lead customer meetings and support larger accounts to build strong, ongoing partnerships.

Qualifications

• Must have 3‑5+ years in research, insights, consulting, or strategy roles with hands‑on qualitative experience.
• Able to own a study end‑to‑end and guide customers to a successful project.
• Working knowledge of participant recruitment processes and vendors.

Responsibilities

• Own the research process end‑to‑end for projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis.
• Manage participant recruitment: define audiences, screeners, vendors, incentives, quality control.
• Turn customer research questions into well‑structured studies on our platform.
• Review and optimize studies built by customers; advise through evaluation.
• Manage scoping and recruitment operations requests from Sales and customers.
• Translate qualitative data into clear, actionable findings for customers.

Skills

Qualitative research

Project leadership

Stakeholder communication

Recruitment knowledge

Ambiguity tolerance

Startup experience

Job description

Outset, the AI-powered research platform, is seeking a Researcher to join the Customer Experience team. You will own research end‑to‑end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform.

Responsibilities include scoping, recruitment oversight, fieldwork, analysis, and turning qualitative data into actionable findings. You will lead customer meetings and support larger accounts to build strong, ongoing partnerships.