Customer Information & Enquiries Specialist

NHS Jobs; Pennsylvania; On-site; USD 35,000 - 52,000; Full time

Job summary

NHS Jobs is seeking a Customer Information and Enquiries Assistant to provide high-quality customer service and administrative support within the Communications, Involvement and Feedback team in Pennsylvania. You will respond to public enquiries by various channels, provide information and signposting, and help maintain records and meeting support with attention to data protection requirements.

The role requires excellent written and verbal communication, empathy, professionalism in sensitive

Qualifications

• Experience delivering customer service
• Strong written and verbal communication
• Proficiency with Microsoft Office

Responsibilities

• Respond to public enquiries by telephone, email and in writing.
• Provide accurate information and signposting; handle straightforward concerns and escalate complex matters.
• Maintain accurate records; prepare correspondence and reports; support meetings; maintain filing systems in accordance with data protection requirements.

Job description

NHS Jobs is seeking a Customer Information and Enquiries Assistant to provide high-quality customer service and administrative support within the Communications, Involvement and Feedback team in Pennsylvania. You will respond to public enquiries by various channels, provide information and signposting, and help maintain records and meeting support with attention to data protection requirements.

The role requires excellent written and verbal communication, empathy, professionalism in sensitive