Administrator

NHS Jobs; Pennsylvania; On-site; USD 28,000 - 36,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an administrative professional to manage telephone services, record-keeping, and clinic administration. The role includes transcribing minutes, updating computerised records, and signposting information to service users as needed.

The successful candidate will provide professional telephone support to healthcare professionals, patients and agencies, while ensuring data is handled in line with information governance policies.

Qualifications

• Experience in providing professional telephone service to patients, professionals and agencies.
• Ability to record information accurately and timely.
• Capable of handling difficult callers calmly and professionally.
• Experience in supporting team meetings and transcribing minutes.

Responsibilities

• Word processing of correspondence, reports and summaries for the team.
• Answering telephone calls within defined timeframes.
• Register referrals and manage clinic administration including bookings and cancellations.
• Provide operational support for clinical letters using computerised systems.
• Maintain stationary and stock levels and input service user information into information systems.

Skills

Telephone handling

Data entry

Information governance

Customer service

Minute taking

Tools

Computerised information systems

Job description

Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner. Record information in the chosen software timely and accurately. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. Attend and book rooms for team meetings, take, transcribe and distribute minutes as and when required. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Ensuring that electronic records are kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other Managers. Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. This may mean commuting to another location. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations. To provide operational support for clinical letters / correspondence using necessary computerised systems. Maintain of stationary and stock levels. To book interpreters for service users

Cambridgeshire and Peterborough NHS Foundation Trust