Customer Information and Enquiries Assistant

NHS Jobs; Pennsylvania; On-site; USD 35,000 - 52,000; Full time

Job summary

NHS Jobs is seeking a Customer Information and Enquiries Assistant to provide high-quality customer service and administrative support within the Communications, Involvement and Feedback team in Pennsylvania. You will respond to public enquiries by various channels, provide information and signposting, and help maintain records and meeting support with attention to data protection requirements.

The role requires excellent written and verbal communication, empathy, professionalism in sensitive

Qualifications

• Experience delivering customer service
• Strong written and verbal communication
• Proficiency with Microsoft Office

Responsibilities

• Respond to public enquiries by telephone, email and in writing.
• Provide accurate information and signposting; handle straightforward concerns and escalate complex matters.
• Maintain accurate records; prepare correspondence and reports; support meetings; maintain filing systems in accordance with data protection requirements.

Job description

Customer Information and Enquiries Assistant

The postholder will provide high-quality customer service and administrative support within the Communications, Involvement and Feedback team. Key responsibilities include responding to public enquiries by telephone, email and in writing; providing accurate information and signposting; handling straightforward concerns and escalating complex matters; maintaining accurate records; preparing correspondence and reports; supporting meetings; and maintaining filing systems in accordance with data protection requirements. The role requires excellent written and verbal communication, empathy and professionalism when dealing with sensitive situations, strong organisation and attention to detail, and confidence using Microsoft Office.